Retail Consultant | Aesop Capitol Hill | Full Time

About the role

Aēsop® has carefully cultivated an inspiring and inclusive environment where employees are supported and encouraged to thrive. Since 2023, Aesop has been part of the L'Oréal Groupe, offering wide-ranging opportunities for long-term career growth. As a Retail Consultant, you will be at the heart of introducing and selling our products through genuine and personalized conversations, mastering the art of storytelling, and delivering unparalleled experiences.

Responsibilities

• Drive Personal Performance (40%)
  • Actively contribute to store goals by understanding and driving key performance indicators (KPIs).
  • Agree and action a personalized SMART monthly commercial plan with your Store Manager, breaking down targets into weekly and daily goals.
  • Utilize data and insights to continuously optimize performance and identify opportunities for growth.
  • Share innovative ideas to enhance traffic, conversion, and customer loyalty.
• Customer Experience (40%)
  • Connect with customers through storytelling, understanding their needs, and projecting products into their world.
  • Craft exceptional and personalized customer journeys using Aesop’s unique approach, from warm welcome to thoughtful product demonstrations and regimen building.
  • Confidently lead customers to the sink/fragrance area, demonstrating recommended products on the customer’s hand.
  • Ensure a memorable departure by offering full regimens, providing samples, and concluding with a warm invitation to return.
  • Embody Aesop's values in all actions and seek support for continuous improvement.
• Commit to Learning & Development (10%)
  • Proactively complete retail induction and ongoing learning pathways (Methodos).
  • Prioritize practicing and refining customer experience capabilities, especially during quieter periods.
  • Attend and apply learning from all product and campaign training, sharing expertise with colleagues.
  • Actively seek feedback and coaching to develop knowledge, skills, and career within Aesop.
• Execute Retail Essentials (10%)
  • Adhere to Aesop’s grooming guidelines and uphold retail standards, ensuring the "five senses" experience is consistently delivered.
  • Diligently complete stock, inventory, and store presentation tasks.

Requirements

• Experience working as part of a customer-focused team, ideally within retail or hospitality, with a keen eye for detail in selling and delivering tailored experiences.
• A merchant mindset, both customer-focused and commercially driven.
• Exceptional verbal and written communication skills, with confidence in tactile product demonstrations.
• A deep passion for selling premium products and excitement for Aesop's skincare and fragrance offerings.
• Flexible scheduling availability, including the capacity to work 5 full days per week with at least one guaranteed weekend day.
• Physical ability to work on the sales floor for extended periods, walk up and down stairs/ladder as necessary, and lift up to 25 lbs. regularly.

Pay

Hourly rate: $21.75

Benefits

• Monthly Incentive Program based on sales performance.
• Time Off: Vacation, Paid Time Off, or Paid Sick Leave (allotments dependent on local laws).
• Access to Company Perks, including VIP access to L’Oréal’s internal shop for discounted products.
• Learning & Development Opportunities: Unlimited access to e-learnings, lunch & learn sessions, mentorship programs, and more.
• Access to Employee Resource Groups.
• Access to Mental Health & Wellness Programs.