Retail Consultant | Aesop West Loop | Part Time

About the Role

Aēsop® seeks a Retail Consultant to cultivate exceptional experiences by introducing and selling our products through genuine, personalized conversations. We invite customer-focused, commercially driven individuals who are passionate about our brand and its unique values to join us. This role involves storytelling, delivering unparalleled customer experiences, and contributing to a dynamic retail environment while committing to personal growth.

Responsibilities

• Drive Personal Performance (40%)
  • Actively contribute to store goals by understanding and driving key performance indicators (KPIs).
  • Agree and action a personalized SMART monthly commercial plan with your Store Manager, breaking targets into weekly and daily goals.
  • Utilize data and insights to continuously optimize performance and identify opportunities for growth.
  • Share innovative ideas to enhance traffic, conversion, and customer loyalty.
• Customer Experience (40%)
  • Master storytelling to connect with customers, understand their needs, and project products into their world.
  • Craft exceptional and personalized customer journeys using Aesop’s unique approach, from warm welcome to thoughtful product demonstrations and regimen building.
  • Confidently lead customers to the sink/fragrance area, demonstrating recommended products on the customer’s hand.
  • Ensure a memorable departure by building lasting relationships through attentive service, offering full regimens, providing samples, and concluding with a warm invitation to return.
  • Embody Aesop's values in all actions and seek support for continuous improvement.
• Commit to Learning & Development (10%)
  • Proactively complete retail induction and ongoing learning pathways (Methodos).
  • Prioritize practicing and refining customer experience capabilities, especially during quieter periods.
  • Attend and apply learning from all product and campaign training, sharing expertise with colleagues.
  • Actively seek feedback and coaching to develop knowledge, skills, and career within Aesop.
• Execute Retail Essentials (10%)
  • Adhere to Aesop’s grooming guidelines and uphold retail standards to consistently deliver the "five senses" experience.
  • Diligently complete stock, inventory, and store presentation tasks.

Requirements

• Experience working as part of a customer-focused team, ideally within retail or hospitality, with a keen eye for detail in selling and delivering tailored experiences.
• A merchant mindset, both customer-focused and commercially driven.
• Exceptional verbal and written communication skills, with confidence in tactile product demonstrations.
• A deep passion for selling premium products and excitement for Aesop's offerings, including skincare and fragrance.
• Flexible scheduling availability, including the capacity to work 3 full days per week with at least one guaranteed weekend day.
• Physical ability to work on the sales floor for extended periods, walk up and down stairs or a ladder as necessary, and lift up to 25 lbs. regularly.

Benefits

• Hourly rate of $20.00.
• Monthly Incentive Program based on sales performance.
• Access to Company Perks, including VIP access to L’Oréal’s internal shop for discounted products.
• Learning & Development Opportunities, including unlimited access to e-learnings, lunch & learn sessions, mentorship programs, and more.
• Access to Employee Resource Groups.
• Access to Mental Health & Wellness Programs.

At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed, we encourage you to apply. We do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition, disability, or any other legally protected status.