Retail Consultant | Aesop Walnut Street | Part Time

About the Role

Aēsop® seeks a Retail Consultant to cultivate exceptional experiences by introducing and selling our products through genuine, personalized conversations. We look for individuals passionate about our brand and values, who connect authentically, master storytelling, and deliver unparalleled customer experiences. If you are customer-focused, commercially driven, and committed to personal growth, we invite you to join our dynamic retail environment.

Responsibilities

• Drive Personal Performance (40%)
  • Actively contribute to store goals by understanding and driving key performance indicators (KPIs).
  • Agree and action a personalized SMART monthly commercial plan with your Store Manager, breaking targets into weekly and daily goals.
  • Utilize data and insights to optimize performance and identify growth opportunities.
  • Share innovative ideas to enhance traffic, conversion, and customer loyalty.
• Customer Experience (40%)
  • Master storytelling to connect with customers, understand their needs, and project products into their world.
  • Craft personalized customer journeys using Aesop’s unique approach: warm welcome, genuine engagement, thoughtful product demonstrations, and regimen building.
  • Confidently lead customers to the sink/fragrance area, demonstrating recommended products on their hands.
  • Ensure a memorable departure by offering full regimens, providing samples, and inviting customers to return.
  • Embody Aesop’s values in all actions and seek support for continuous improvement.
• Commit to Learning & Development (10%)
  • Proactively complete retail induction and ongoing learning pathways (Methodos).
  • Practice and refine customer experience capabilities, especially during quieter periods.
  • Attend and apply learning from product and campaign training, sharing expertise with colleagues.
  • Actively seek feedback and coaching to develop your knowledge, skills, and career within Aesop.
• Execute Retail Essentials (10%)
  • Adhere to Aesop’s grooming guidelines and uphold retail standards to consistently deliver the "five senses" experience.
  • Diligently complete stock, inventory, and store presentation tasks.

Requirements

• Experience working as part of a customer-focused team, ideally within retail or hospitality, with a keen eye for detail in selling and delivering tailored experiences.
• A merchant mindset, balancing customer focus with commercial drive.
• Exceptional verbal and written communication skills, with confidence in tactile product demonstrations.
• A deep passion for selling premium products and excitement for Aesop’s skincare and fragrance offerings.

Benefits

• Hourly rate of $19.10.
• Monthly Incentive Program based on sales performance.
• Access to company perks, including VIP access to L’Oréal’s internal shop for discounted products.
• Unlimited access to e-learnings, lunch & learn sessions, mentorship programs, and more.
• Access to Employee Resource Groups and mental health & wellness programs.

At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your experience doesn’t align perfectly with the qualifications, we encourage you to apply. You may be the right candidate for this or other roles.