Jobs · Customer Service · New Jersey

Retail Consultant | Aesop Garden State Plaza | Part Time

Aesop · Paramus, NJ · 1 mo ago
Customer Service$21/hrPart-time
We need to output HTML fragment with sections: About the role? Actually the posting includes "Purpose of the Role", "The Role in Action", "What you will bring", "What’s on offer". Also includes company intro about Aesop and L'Oréal. Should we include an "About the role" heading? The instructions: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use
  • for any list of duties/requirements/benefits, and

    for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

    or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. We need to decide which sections to include. The posting includes: - Company description (Aesop, L'Oréal, B Corp, etc.) Could be "About the role"? Actually "About the role" is generic; but we have a "Purpose of the Role" section. Could map to "About the role". Or we could have "Purpose of the Role" as heading? The instructions list example headings but not strict; we can use those headings if they match content. Likely we should use headings like "About the role", "Responsibilities", "Requirements", "Qualifications", "Skills", "Benefits", "Pay", "Schedule". But we need to map content accordingly. Let's extract: Purpose of the Role: description of role, introducing and selling products, etc. The Role in Action: broken into Drive Personal Performance (40%), Customer Experience (40%), Commit to Learning & Development (10%), Execute Retail Essentials (10%). This is responsibilities/duties. What you will bring: experience, merchant mindset, communication skills, passion, flexible scheduling, physical environment. This is qualifications/requirements/skills. What’s on offer: Hourly rate $21.00, Monthly Incentive Program, Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products), Learning & Development Opportunities, Employee Resource Groups Access to Mental Health & Wellness Programs. This includes Pay (hourly rate), Benefits (perks, learning, wellness), maybe Schedule? Not mentioned schedule specifics besides flexible scheduling availability (capacity to work 3 full days per week with at least one guaranteed weekend day) which is in "What you will bring". So schedule info is there. We need to avoid boilerplate: EEO statement, accommodation info, "Don’t meet every single requirement?" etc. Also remove duplicated lines. We need to preserve all substantive information. So we need to keep the company description? It's not under a heading but it's substantive. Could be placed under an "About the role" or maybe a preceding paragraph before headings. The instruction: "Do NOT repeat the job title as a heading (the page already shows it)". It doesn't forbid having an introductory paragraph before headings. So we can include a

    with the company overview. Then we can have sections: -

    About the role

    maybe containing purpose of the role? Or we could have

    Purpose of the Role

    but that's not in the list. Safer to use "About the role" heading and put the purpose description there. -

    Responsibilities

    containing the Role in Action bullet points. -

    Qualifications

    containing "What you will bring". -

    Benefits

    containing "What’s on offer" (including hourly rate? Actually pay is separate). Could also have Pay section. -

    Pay

    containing hourly rate $21.00 and Monthly Incentive Program. -

    Schedule

    containing flexible scheduling availability (3 full days per week, at least one guaranteed weekend day). Also physical environment? That's more about requirements; maybe keep under Qualifications. But we must not create sections with filler. We have actual content for each. We need to use
    • for any list of duties/requirements/benefits. So for responsibilities we can list each bullet as
    • . For qualifications we can list each bullet. For benefits we can list each. We need to preserve all substantive information, not invent or summarize away detail. So we must keep the percentages (40%, etc.) and details. Let's extract details: Company overview paragraph: "Aēsop® For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. Since 2023, Aesop has been part of the L'Oréal Groupe, founded in 1909 by Eugene Schueller and is home to 37 global brands including Kiehl’s, Lancôme, SkinCeuticals, Nyx, YSL and L'Oréal Paris; presenting wide-ranging opportunities for long-term career growth. Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others. We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society." We need to keep the trademark symbol? It's "Aēsop®". We'll keep as is. Purpose of the Role: "At Aesop, we believe in cultivating exceptional experiences, and as our Retail Consultant, you are at the heart of it, introducing and selling our products through genuine and personalized conversations. We seek individuals whose passion for our brand and its unique values drives them to connect authentically, master the art of storytelling, and deliver unparalleled experiences. If you are customer-focused, commercially driven, eager to contribute to a dynamic retail environment, and committed to personal growth, we invite you to join us!" The Role in Action: - Drive Personal Performance (40%) * Actively contribute to store goals by understanding and driving key performance indicators (KPIs). * Agrees and actions a personalized SMART monthly commercial plan with their Store Manager in which targets are broken down into weekly and daily goals * Utilize data and insights to continuously optimize performance and identify opportunities for growth. * Share innovative ideas to enhance traffic, conversion, and customer loyalty - Customer Experience (40%) * The master of storytelling, connect with customers and understand their needs and projecting products into their world * Craft the exceptional and personalized customer journey with Aesop’s unique approach, from a warm welcome and genuine engagement to thoughtful product demonstrations and regimen building * Confidently lead customers to the sink/fragrance area with their hands, body and words and demonstrates recommended products on the customer’s hand * Ensure a memorable departure and build lasting relationship, through attentive service, offer full regimens to provided samples and conclude the interaction with a warm invitation to return * Embody Aesop's values in all actions, seeking support for continuous improvement. - Commit to Learning & Development (10%) * Proactively complete your retail induction and ongoing learning pathways (Methodos). * Prioritize practicing and refining your customer experience capabilities, especially during quieter periods. * Attend and apply learning from all product and campaign training, sharing your expertise with colleagues. * Actively seek feedback and coaching to develop your knowledge, skills, and career within Aesop. - Execute Retail Essentials (10%) * Adhere to Aesop’s grooming guidelines and uphold our retail standards, ensuring the "five senses" experience is consistently delivered. * Diligently complete stock, inventory, and store presentation tasks. What you will bring: - Experience successfully working as part of a customer-focused team, ideally within retail or hospitality, with a keen eye for detail in selling and delivering tailored experiences. - A merchant mindset, both customer-focused and commercially driven - Exceptional verbal and written communication skills, with confidence in tactile product demonstrations. - A deep passion for selling premium products and an excitement for Aesop's offerings, including skincare and fragrance. - Flexible scheduling availability, including the capacity to work 3 full days per week with at least one guaranteed weekend day. - Physical Environment: Must be able to work on the sales floor for extended periods, walk up and down a flight of stairs and/or ladder as necessary, and lift up to 25 lbs. on a regular basis What’s on offer: - Hourly rate $21.00 - Monthly Incentive Program - eligible for Monthly Incentive Program based on sales performance for the month - Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products) - Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!) - Employee Resource Groups Access to Mental Health & Wellness Programs We also have EEO statement etc which we must remove. Now we need to decide sections. Option: Use headings: About the role (company overview + purpose?), Responsibilities, Qualifications, Benefits, Pay, Schedule. But we have purpose of role separate; we could put purpose under About the role. Let's craft:

      About the role

      Company overview paragraph.

      Purpose of the Role paragraph.

      Responsibilities

      • Drive Personal Performance (40%)
        • Actively contribute to store goals by understanding and driving key performance indicators (KPIs).
        • Agrees and actions a personalized SMART monthly commercial plan with their Store Manager in which targets are broken down into weekly and daily goals
        • Utilize data and insights to continuously optimize performance and identify opportunities for growth.
        • Share innovative ideas to enhance traffic, conversion, and customer loyalty
      • Customer Experience (40%)
        • The master of storytelling, connect with customers and understand their needs and projecting products into their world
        • Craft the exceptional and personalized customer journey with Aesop’s unique approach, from a warm welcome and genuine engagement to thoughtful product demonstrations and regimen building
        • Confidently lead customers to the sink/fragrance area with their hands, body and words and demonstrates recommended products on the customer’s hand
        • Ensure a memorable departure and build lasting relationship, through attentive service, offer full regimens to provided samples and conclude the interaction with a warm invitation to return
        • Embody Aesop's values in all actions, seeking support for continuous improvement.
      • Commit to Learning & Development (10%)
        • Proactively complete your retail induction and ongoing learning pathways (Methodos).
        • Prioritize practicing and refining your customer experience capabilities, especially during quieter periods.
        • Attend and apply learning from all product and campaign training, sharing your expertise with colleagues.
        • Actively seek feedback and coaching to develop your knowledge, skills, and career within Aesop.
      • Execute Retail Essentials (10%)
        • Ad

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