Retail Consultant | Aesop Bergen Street | Part Time

About the Role

Aēsop® seeks a Retail Consultant to cultivate exceptional retail experiences by introducing and selling products through genuine, personalized conversations. We value individuals who are passionate about our brand, driven by authentic connections, and committed to delivering unparalleled customer experiences. If you are customer-focused, commercially driven, and eager to grow within a dynamic retail environment, we invite you to join our team.

Responsibilities

• Drive Personal Performance (40%)
  • Actively contribute to store goals by understanding and driving key performance indicators (KPIs).
  • Agree and action a personalized SMART monthly commercial plan with your Store Manager, breaking targets into weekly and daily goals.
  • Utilize data and insights to optimize performance and identify growth opportunities.
  • Share innovative ideas to enhance traffic, conversion, and customer loyalty.
• Customer Experience (40%)
  • Master storytelling to connect with customers, understand their needs, and project products into their world.
  • Craft personalized customer journeys using Aēsop’s unique approach, from warm welcomes to thoughtful product demonstrations and regimen building.
  • Confidently lead customers to the sink/fragrance area, demonstrating products on their hands.
  • Ensure a memorable departure by offering full regimens, samples, and a warm invitation to return.
  • Embody Aēsop’s values in all actions and seek support for continuous improvement.
• Commit to Learning & Development (10%)
  • Proactively complete retail induction and ongoing learning pathways (Methodos).
  • Practice and refine customer experience skills, especially during quieter periods.
  • Attend and apply learning from product and campaign training, sharing expertise with colleagues.
  • Actively seek feedback and coaching to develop knowledge, skills, and career within Aēsop.
• Execute Retail Essentials (10%)
  • Adhere to Aēsop’s grooming guidelines and uphold retail standards to deliver the "five senses" experience.
  • Diligently complete stock, inventory, and store presentation tasks.

Requirements

• Experience working in a customer-focused team, ideally within retail or hospitality, with a keen eye for detail in selling and delivering tailored experiences.
• A merchant mindset, balancing customer focus with commercial drive.
• Exceptional verbal and written communication skills, with confidence in tactile product demonstrations.
• Deep passion for selling premium products and excitement for Aēsop’s skincare and fragrance offerings.
• Flexible scheduling availability, including the capacity to work 3 full days per week with at least one guaranteed weekend day.
• Physical ability to work on the sales floor for extended periods, walk up and down stairs/ladder, and lift up to 25 lbs. regularly.

Benefits

• Hourly rate of $21.50.
• Monthly Incentive Program based on sales performance.
• Access to company perks, including VIP access to L’Oréal’s internal shop for discounted products.
• Unlimited access to e-learnings, lunch & learn sessions, mentorship programs, and more.
• Access to Employee Resource Groups and mental health & wellness programs.

Aēsop is part of the L'Oréal Groupe and is committed to building a diverse, inclusive, and innovative workplace. We encourage applications from candidates who may not meet every requirement but are excited about this role.