Retail Consultant | Aesop Bergen | Part Time

About the role

At Aesop, we believe in cultivating exceptional experiences, and as our Retail Consultant, you are at the heart of it, introducing and selling our products through genuine and personalized conversations. We seek individuals whose passion for our brand and its unique values drives them to connect authentically, master the art of storytelling, and deliver unparalleled experiences. If you are customer-focused, commercially driven, eager to contribute to a dynamic retail environment, and committed to personal growth, we invite you to join us!

Responsibilities

• Drive Personal Performance (40%): Actively contribute to store goals by understanding and driving key performance indicators (KPIs); agree and action a personalized SMART monthly commercial plan with Store Manager breaking targets into weekly and daily goals; utilize data and insights to continuously optimize performance and identify growth opportunities; share innovative ideas to enhance traffic, conversion, and customer loyalty.
• Customer Experience (40%): Master of storytelling, connect with customers and understand their needs, projecting products into their world; craft the exceptional and personalized customer journey with Aesop’s unique approach, from a warm welcome and genuine engagement to thoughtful product demonstrations and regimen building; confidently lead customers to the sink/fragrance area with hands, body and words and demonstrate recommended products on the customer’s hand; ensure a memorable departure and build lasting relationship through attentive service, offer full regimens, provide samples and conclude with a warm invitation to return; embody Aesop's values in all actions, seeking support for continuous improvement.
• Commit to Learning & Development (10%): Proactively complete retail induction and ongoing learning pathways (Methodos); prioritize practicing and refining customer experience capabilities, especially during quieter periods; attend and apply learning from all product and campaign training, sharing expertise with colleagues; actively seek feedback and coaching to develop knowledge, skills, and career within Aesop.
• Execute Retail Essentials (10%): Adhere to Aesop’s grooming guidelines and uphold retail standards, ensuring the "five senses" experience is consistently delivered; diligently complete stock, inventory, and store presentation tasks.

Requirements

• Experience successfully working as part of a customer-focused team, ideally within retail or hospitality, with a keen eye for detail in selling and delivering tailored experiences.
• A merchant mindset, both customer-focused and commercially driven.
• Exceptional verbal and written communication skills, with confidence in tactile product demonstrations.
• A deep passion for selling premium products and an excitement for Aesop's offerings, including skincare and fragrance.
• Physical Environment: Must be able to work on the sales floor for extended periods, walk up and down a flight of stairs and/or ladder as necessary, and lift up to 25 lbs. on a regular basis.

Pay

Hourly rate $21.50

Benefits

• Monthly Incentive Program - eligible for Monthly Incentive Program based on sales performance for the month.
• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products).
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!).
• Employee Resource Groups Access to Mental Health & Wellness Programs.

Schedule

Flexible scheduling availability, including the capacity to work 3 full days per week with at least one guaranteed weekend day.