Retail Consultant | Aesop Bellevue Square | Part Time

About the role

Aēsop® seeks a Retail Consultant to cultivate exceptional retail experiences by introducing and selling our products through genuine, personalized conversations. We value individuals who are customer-focused, commercially driven, and eager to contribute to a dynamic retail environment while committing to personal growth.

Responsibilities

• Drive Personal Performance (40%)
  • Actively contribute to store goals by understanding and driving key performance indicators (KPIs).
  • Agree and action a personalized SMART monthly commercial plan with your Store Manager, breaking targets into weekly and daily goals.
  • Utilize data and insights to continuously optimize performance and identify growth opportunities.
  • Share innovative ideas to enhance traffic, conversion, and customer loyalty.
• Customer Experience (40%)
  • Master storytelling to connect with customers, understand their needs, and project products into their world.
  • Craft exceptional and personalized customer journeys using Aesop’s unique approach, from warm welcome to thoughtful product demonstrations and regimen building.
  • Confidently lead customers to the sink/fragrance area, demonstrating recommended products on the customer’s hand.
  • Ensure a memorable departure by offering full regimens, providing samples, and concluding with a warm invitation to return.
  • Embody Aesop's values in all actions and seek support for continuous improvement.
• Commit to Learning & Development (10%)
  • Proactively complete retail induction and ongoing learning pathways (Methodos).
  • Prioritize practicing and refining customer experience capabilities, especially during quieter periods.
  • Attend and apply learning from all product and campaign training, sharing expertise with colleagues.
  • Actively seek feedback and coaching to develop knowledge, skills, and career within Aesop.
• Execute Retail Essentials (10%)
  • Adhere to Aesop’s grooming guidelines and uphold retail standards, ensuring the "five senses" experience is consistently delivered.
  • Diligently complete stock, inventory, and store presentation tasks.

Requirements

• Experience working as part of a customer-focused team, ideally within retail or hospitality, with a keen eye for detail in selling and delivering tailored experiences.
• A merchant mindset, both customer-focused and commercially driven.
• Exceptional verbal and written communication skills, with confidence in tactile product demonstrations.
• A deep passion for selling premium products and excitement for Aesop’s offerings, including skincare and fragrance.
• Flexible scheduling availability, including the capacity to work 3 full days per week with at least one guaranteed weekend day.
• Physical ability to work on the sales floor for extended periods, walk up and down stairs and/or a ladder as necessary, and lift up to 25 lbs. regularly.

Benefits

• Hourly rate of $21.75.
• Monthly Incentive Program based on sales performance.
• Access to company perks, including VIP access to L’Oréal’s internal shop for discounted products.
• Learning & Development opportunities, such as unlimited access to e-learnings, lunch & learn sessions, mentorship programs, and more.
• Access to Employee Resource Groups.
• Access to mental health and wellness programs.