Retail Brand Associate (Bellevue, WA)

About the role

Avocado is currently looking for a FULL‑TIME Retail Brand Experience Associate to join our team in Bellevue, WA. This is a non‑exempt, hourly position eligible for overtime pay, with competitive pay plus a potential monthly bonus. The role is on‑site only (not remote).

Responsibilities

• Work with team and individually to meet and exceed sales targets and KPIs.
• Maintain the highest level of product knowledge and expertise; stay up‑to‑date with all products and procedures.
• Bring a customer‑centered approach to executing on sales goals.
• Accept and implement coaching and feedback to achieve individual and team performance goals.
• Assist guests with resolving customer experience issues and provide an exceptional customer experience.
• Record and relay recurring customer feedback and insights to internal teams (tech, marketing, design, product) to constantly improve the customer experience.
• Collaborate with teams such as customer experience, production, and logistics to maintain a low return rate.
• Perform other duties as assigned.
• Engage in daily in‑person sales activities, including conducting sales through chats, phones, and virtual appointments.
• Ensure the sales floor, windows, displays, and back stock areas are kept clean, organized, and visually appealing at all times.
• Assist with planning and executing events & community programs.
• Assist with suggesting methods to improve area operations, efficiency, and service.
• Ability to lift 200 lbs. and be on your feet all day.
• Engage in daily digital sales activities, including conducting sales through chats, phones, and virtual appointments.
• Follow up with customers through the CRM platform and ensure a wholesome experience by being a resource to them.
• Assist team with managing the daily workload of responding to customer emails.

Requirements

• Ability to remain in a stationary position, often standing or sitting for prolonged periods.
• Ability to execute repeating motions that may include the wrists, hands and/or fingers; including reaching or bending repeatedly.
• Ability to adjust or move objects up to 50 pounds in all directions.
• Capability to lift up to 200 pounds using lifting aids and/or equipment.