Retail Brand Ambassador / Customer Engagement Associate (In-Store Events)

About the role

Friendly, outgoing individuals wanted to engage with Costco customers, help schedule in-home consultations for water heaters, water treatment systems, and HVAC systems, and be part of a fun, team-focused environment. No cold calling—all interactions happen in-store.

Compensation

$15/hour plus a bonus range of $100–$250+ per semi-monthly pay period.

Schedule

• Wednesday through Sunday (Mondays and Tuesdays off)
• Possible start time 8:30 AM with an 8-hour shift and occasional 2 hours of overtime
• Stationed at the “home” store on Wednesdays; other Costco locations vary Thursday through Sunday (Great Hills, Cedar Park, Georgetown, Pflugerville, William Cannon, and Kyle)

Requirements

• Naturally friendly and outgoing personality with enjoyment in meeting new people and starting conversations
• Strong teamwork skills; ability to collaborate and support others during fast-paced in-store events
• Adaptability to changing locations, schedules, or customer interactions while maintaining a professional attitude
• Self-motivation and energy; ability to bring enthusiasm to every customer interaction and task
• Clear and respectful communication skills; ability to engage and inform customers in a persuasive yet approachable way
• Prior experience in sales, marketing, or customer service preferred
• Strong organizational skills
• Capable of standing for long periods
• Ability to stay focused in environments prone to continuous distractions and interruptions
• Ability to work weekends with minimal supervision
• Reliable transportation for travel to six Costco locations in the Austin area

Responsibilities

• Connect with Costco members in a warm, approachable, and genuine way
• Start conversations and build quick rapport in a busy retail setting
• Share information about ABC’s home services (HVAC, water heaters, water treatment)
• Represent and market the brands and products/services of Costco, manufacturing partners, and ABC Home & Commercial Services in a highly positive, professional, and courteous manner
• Ensure a positive impression of all companies in every circumstance
• Develop and maintain a basic knowledge of product lines and services
• Document and update customer records and interactions as required
• Schedule free in-home consultations with warehouse club members for ABC sales specialists
• Travel to six Costco locations in the Austin area

Benefits

• Health, dental, vision, and life insurance
• 401(k) with company matching
• Paid vacation and sick leave (PTO)
• Profit Sharing Plan participation
• Lead Now Program for all employees to increase earnings and pay
• Company clubs, committees, and outings
• Paid trainings and development opportunities
• Tuition reimbursement and educational scholarships for employees and family members
• Wellness program, including a paid Gold’s Gym membership
• Volunteer Engagement Program: 16 hours per year of approved Volunteer Time Off (VTO)