Retail Branch Manager

About the role

The Retail Branch Manager I position at Woodforest National Bank is responsible for driving sales, fostering customer relationships, and managing a team. As a key member of the bank's team, you'll play a vital role in growing both consumer and business accounts, enhancing customer experiences, and contributing to the bank's community involvement.

Responsibilities

• Achieve branch sales and revenue goals by identifying and recommending banking products and services.
• Create a positive and energetic environment that supports the Woodforest culture and drives retail objectives.
• Recruit, train, retain, and motivate staff to achieve profitability, sales, customer experience, compliance, and growth targets.
• Grow business deposits and loans through both inside and outside business calling.
• Enhance customer experience by greeting, engaging, and developing relationships with retail partners and customers.
• Lead and execute a community engagement strategy with a Community Development Relationship Manager.
• Inspire and lead team members to reach their full potential.
• Perform additional duties as assigned.

Qualifications

• 5 years of relevant and transferrable sales and/or customer service experience, or a Bachelor’s degree and 3 years of relevant and transferrable experience.
• 1 year of experience leading and directing the activities of a sales team.
• Previous instore banking experience is preferred, but not required.
• Positive and engaging personality.

Competencies

• Proactive in seeking business outside of the branch.
• Goal-oriented, disciplined, and a team leader with strong interpersonal skills.
• Comfortable with direct coaching and feedback.
• Flexible to work flexible or extended hours as needed.
• Passionate about taking care of people with effective problem-solving abilities and a positive attitude.
• Knowledgeable about products, services, policies, procedures, and regulatory guidelines.
• Confident in maintaining confidentiality and following policies and procedures.
• Organized with excellent prioritization and multitasking skills.
• Familiarity with financial statements and credit reports.

Minimum Qualifications/Experience

• 5 years of relevant and transferrable sales and/or customer service experience, or a Bachelor’s degree and 3 years of relevant and transferrable experience.
• 1 year of experience leading and directing the activities of a sales team.
• Previous instore banking experience is preferred, but not required.
• Positive and engaging personality.

Travel

• Up to 50% or more outside of branch or as needed by customer.