Retail Branch Manager

About the role

The Retail Branch Manager I position at Woodforest National Bank is responsible for driving sales, fostering customer relationships, and managing a team. As a member of a large, employee-owned bank, you'll contribute to the community through volunteer work and engage with a diverse range of clients.

Responsibilities

• Achieve branch sales and revenue goals by identifying and recommending banking products and services.
• Create a positive culture and motivate staff to achieve branch objectives.
• Recruit, train, and retain staff to support branch profitability, sales, customer experience, compliance, and growth.
• Grow business deposits and loans through both inside and outside business calling.
• Enhance customer experience and reputation by greeting and engaging with retail partners and customers.
• Lead a technology-driven customer experience and collaborate with a Community Development Relationship Manager on community engagement.
• Inspire and lead team members to reach their full potential.
• Perform additional duties as assigned.

Qualifications

• 5 years of relevant and transferrable sales and/or customer service experience, or a Bachelor’s degree and 3 years of relevant and transferrable experience.
• 1 year of experience leading and directing the activities of a sales team.
• Previous instore banking experience is preferred but not required.
• Positive and engaging personality.

Requirements

• Proactive approach to business development.
• Goal-oriented, disciplined, and team leader with strong interpersonal and sales skills.
• Open to coaching and feedback.
• Flexible to work extended hours as needed.
• Passionate about customer service and community involvement.
• Excellent organizational skills and attention to detail.
• Ability to understand and apply financial statements and credit reports.

Benefits

Woodforest offers a competitive benefits package, including health insurance, retirement plans, and paid time off.

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time schedule.

Travel

Up to 50% travel outside of the branch or as needed by customer.