Retail Banking Executive

About the role

The Retail Banking Executive manages Retail Banking Centers and all of their functions within a large region, developing and implementing strategies to grow market share within their assigned region. The position is responsible for managing sales activities, financial performance, client experience, compliance, employee effectiveness and engagement through a "coach the coach" approach by closely working with Retail Market Managers.

Responsibilities

• Strategic leadership
  • Coaches, leads and manages Retail Market Managers to ensure all strategic initiatives are executed effectively
  • Set the vision for driving growth and profitability by executing on Retail Banking strategy within the region
  • Provide visionary leadership to the Retail Banking team, fostering a culture of innovation and customer focus
  • Collaborate with Retail Line of Business leadership to align goals with the overall organizational strategy
  • Effectively partner across all lines of business and support organizations within the bank
• Client Experience
  • Ensure exceptional client experiences across all Retail Banking touchpoints
  • Implement strategies to enhance client engagement, satisfaction, and loyalty
  • Resolve escalated client issues and ensure prompt resolution to maintain a positive reputation
• Sales and business development
  • Drive business growth by establishing and achieving goals and priorities
  • Uses sales management tools and data to proactively identify performance gaps and puts action plans in place for improvement
  • Identify cross-selling opportunities and collaborate with partner lines of business to maximize revenue generation
  • Deliver expected balance sheet and income statement results for the region
• Team Management
  • Recruit, train, develop, and retain a high-performing Retail Banking team
  • Provide regular coaching, feedback, and performance evaluations to team members
  • Foster a collaborative and inclusive work environment that promotes teamwork and professional growth
  • Create and support a healthy climate and culture, including inspiring trust, motivating associates, influencing behaviors, and fostering associate engagement
• Compliance and Risk Management
  • Ensures the operational integrity of the banking centers and ensures team compliance with bank regulations, policies and procedures
  • Partners with Retail Operations team to address operational concerns
  • Responsible for loan pricing exceptions and credit exceptions
  • Implements effective risk management practices to minimize potential financial and operational risks
  • Lead internal audits and assessments to ensure adherence to policies and procedures
• Operational Efficiency
  • Optimize processes and workflows within Retail Banking for efficiency and cost-effectiveness
  • Monitor operational metrics and implement improvements as needed

Qualifications

• 10+ years in Retail or Private Bank Market/Region Management role and/or related business experience
• Large team leadership experience is a must
• Bachelor's degree in Business, Finance, or a related field; Master's degree preferred
• In-depth understanding of Retail Banking products, services, and market trends
• Decisive and action-oriented approach through strong strategic thinking, problem-solving, and decision-making abilities
• Desire to create an environment of transparency and understanding through excellent written and verbal communication, interpersonal, and negotiation skills
• Demonstrated ability to drive results and achieve business targets
• Record of building effective relationships and managing conflict resolution through a high degree of emotional intelligence
• Knowledge of regulatory requirements and risk management practices in the banking industry