Retail Banking Executive

About the role

The Retail Banking Executive is responsible for the overall coordination and management of a major segment of the company's bank activities or one or more of the bank’s product lines. This role involves setting the vision for driving growth and profitability, managing sales activities, financial performance, client experience, compliance, and employee effectiveness.

Responsibilities

• Coaches, leads, and manages Retail Market Managers to ensure all strategic initiatives are executed effectively
• Set the vision for driving growth and profitability by executing on Retail Banking strategy within the region
• Collaborate with Retail Line of Business leadership to align goals with the overall organizational strategy
• Effectively partner across all lines of business and support organizations within the bank
• Models and demonstrates First Horizon Bank (FirstPower) culture
• Promotes a positive work culture by increasing and supporting team member engagement and developing plans to improve associate experience scores
• Creates a winning culture through consistent recognition
• Involves in the community and actively serves in a leadership capacity in support of bank programs
• Drives business growth by establishing and achieving goals and priorities
• Uses sales management tools and data to proactively identify performance gaps and puts action plans in place for improvement
• Identifies cross-selling opportunities and collaborates with partner lines of business to maximize revenue generation
• Delivers expected balance sheet and income statement results for the region
• Recruits, trains, develops, and retains a high-performing Retail Banking team
• Provides regular coaching, feedback, and performance evaluations to team members
• Fosters a collaborative and inclusive work environment that promotes teamwork and professional growth
• Creates and supports a healthy climate and culture, including inspiring trust, motivating associates, influencing behaviors, and fostering associate engagement
• Ensures the operational integrity of the banking centers and ensures team compliance with bank regulations, policies and procedures
• Partners with Retail Operations team to address operational concerns
• Responsible for loan pricing exceptions and credit exceptions
• Implements effective risk management practices to minimize potential financial and operational risks
• Leads internal audits and assessments to ensure adherence to policies and procedures
• Maintains operational metrics and implements improvements as needed

Qualifications

• 10+ years in Retail or Private Bank Market/Region Management role and/or related business experience
• Large team leadership experience is a must
• Bachelor's degree in Business, Finance, or a related field; Master's degree preferred
• In-depth understanding of Retail Banking products, services, and market trends
• Decisive and action-oriented approach through strong strategic thinking, problem-solving, and decision-making abilities
• Desire to create an environment of transparency and understanding through excellent written and verbal communication, interpersonal, and negotiation skills
• Demonstrated ability to drive results and achieve business targets
• Record of building effective relationships and managing conflict resolution through a high degree of emotional intelligence
• Knowledge of regulatory requirements and risk management practices in the banking industry