Retail Banking Executive

About the role

The Retail Banking Executive is responsible for the overall coordination and management of a major segment of the company's bank activities or one or more of the bank’s product lines. This role involves managing Retail Banking Centers and their functions within a large region, developing and implementing strategies to grow market share within their assigned region.

Responsibilities

• Strategic leadership: Coaches, leads, and manages Retail Market Managers to ensure all strategic initiatives are executed effectively.
• Set the vision for driving growth and profitability by executing on Retail Banking strategy within the region.
• Collaborate with Retail Line of Business leadership to align goals with the overall organizational strategy.
• Effectively partner across all lines of business and support organizations within the bank.
• Models and demonstrates First Horizon Bank (FirstPower) culture.
• Promotes a positive work culture by increasing and supporting team member engagement and developing plans to improve associate experience scores.
• Creates a winning culture through consistent recognition.
• Involves in the community and actively serves in a leadership capacity in support of bank programs.
• Ensure exceptional client experiences across all Retail Banking touchpoints.
• Implement strategies to enhance client engagement, satisfaction, and loyalty.
• Resolve escalated client issues and ensure prompt resolution to maintain a positive reputation.
• Drive business growth by establishing and achieving goals and priorities.
• Uses sales management tools and data to proactively identify performance gaps and puts action plans in place for improvement.
• Identify cross-selling opportunities and collaborate with partner lines of business to maximize revenue generation.
• Deliver expected balance sheet and income statement results for the region.
• Team Management: Recruit, train, develop, and retain a high-performing Retail Banking team.
• Provide regular coaching, feedback, and performance evaluations to team members.
• Foster a collaborative and inclusive work environment that promotes teamwork and professional growth.
• Create and support a healthy climate and culture, including inspiring trust, motivating associates, influencing behaviors, and fostering associate engagement.
• Compliance and Risk Management: Ensures the operational integrity of the banking centers and ensures team compliance with bank regulations, policies and procedures.
• Partners with Retail Operations team to address operational concerns.
• Responsible for loan pricing exceptions and credit exceptions.
• Implements effective risk management practices to minimize potential financial and operational risks.
• Lead internal audits and assessments to ensure adherence to policies and procedures.
• Operational Efficiency: Optimize processes and workflows within Retail Banking for efficiency and cost-effectiveness.
• Monitor operational metrics and implement improvements as needed.

Qualifications

• 10+ years in Retail or Private Bank Market/Region Management role and/or related business experience.
• Large team leadership experience is a must.
• Bachelor's degree in Business, Finance, or a related field; Master's degree preferred.
• In-depth understanding of Retail Banking products, services, and market trends.
• Decisive and action-oriented approach through strong strategic thinking, problem-solving, and decision-making abilities.
• Desire to create an environment of transparency and understanding through excellent written and verbal communication, interpersonal, and negotiation skills.
• Demonstrated ability to drive results and achieve business targets.
• Record of building effective relationships and managing conflict resolution through a high degree of emotional intelligence.
• Knowledge of regulatory requirements and risk management practices in the banking industry.