Retail Banker

Job Overview

PenFed is hiring a Retail Banker to work onsite at our Honolulu, Hawaii branch. The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members' needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.

Responsibilities

• Deliver results by meeting or exceeding goals in a member-centric, results driven environment.
• Display strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service.
• Demonstrate member service skills and the ability to resolve problems independently; utilizing critical thinking, and problem-solving skills or escalate as needed to promote member satisfaction.
• Demonstrate passion, commitment, and a drive to deliver an experience that improves our members' financial lives by explaining and cross selling all PenFed loan and share products as appropriate.
• Show initiative and a commitment to continuous learning, and the ability to adapt to changing demands and requirements.
• Aid members' thorough loan process to include inputting loan applications, reviewing terms and conditions, and disbursement.
• Remain knowledgeable of the competitive landscape within the financial services industry.
• Show strong organizational skills including the ability to manage multiple responsibilities and prioritize.
• Provide assistance performing cash transactions when necessary to meet member needs and deliver best in class member experience.
• Support other branches to include working weekends and/or extended hours as required to operate the business.
• Maintain high level of proficiency in operating all internal PenFed systems or platforms to include but limited to SalesForce, PenTeller, Knowledge, Hogan, inbound calls network, etc. to support needs of members, and business.
• If Notary Public, will be responsible for providing members Notary Services while adhering to all state laws/regulations related to the notarization of documents.
• Provide in-bound call support, where required.

Qualifications

• Equivalent combination of education and experience is considered.
• Associate Degree in a related field such as business management, business administration, or finance.
• Minimum of two (2) years of demonstrated successful sales experience is required.
• Minimum of at least six (6) months of cash handling experience.
• Experience in financial services and knowledge of financial services industry, products and solutions.
• Valid Notary Public, preferred.
• Previous phone based customer service experience, preferred.
• Bilingual-Spanish preferred.
• Experience using A.I. tools preferred.

Supervisory Responsibility

This position will not supervise employees.

Licenses and Certifications

There Are No Additional Certifications Required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Travel Ability

To travel to various worksites due to coverage needs is required.

Pay Transparency

The anticipated starting hourly range for this role is $21.00 - $23.00. This position is eligible for an organizational performance based annual bonus, subject to board discretion and approval. This position is eligible for an individual performance based annual bonus.

Benefits

At PenFed, we offer a robust benefits package designed to support you both personally and professionally. You'll have access to comprehensive health, dental, and vision plans; paid time off; and family-friendly benefits like paid parental leave, care support, and fitness center access. Financial wellness is encouraged through features like a 401(k) match, employee loan discounts, and fully paid life and disability coverage. We also support growth via education assistance, community involvement, and volunteer opportunities.

Purpose

Helping members achieve their dreams since 1935. Pentagon Federal Credit Union (PenFed) is one of America's largest federal credit unions, serving 2.8 million members worldwide with $29 billion in assets. PenFed offers market-leading certificates, checking and savings, credit cards, personal loans, mortgages, auto loans, and a wide range of other financial services, always with members' interests in mind.

Contact

Contact human resources (HR) with any questions or requests for accommodation at Careers@PenFed.org.