Retail Banker

About the role

The Retail Banker is responsible for delivering an exceptional in-branch customer experience by fulfilling the customer’s sales, service, and transactional needs. This role is critical to engaging with customers, building long-term relationships, and creating loyalty by providing insight, advice, and recommendations based on their banking needs. The Retail Banker implements strategies to retain and deepen current customer relationships, establishes new relationships, builds customer confidence with digital channel capabilities, provides account servicing and maintenance, assists with problem resolution, and processes transactions accurately and efficiently.

Responsibilities

• Help expand business by targeting new growth opportunities.
• Work cooperatively with others to ensure effective working relationships between departments and branches.
• Provide prompt, friendly, and courteous service to all customers and team members.
• Maintain well-developed knowledge of all products and services to understand and fulfill customer needs.
• Execute all sales, service, and banking transactions accurately and in compliance with bank policies, procedures, and regulatory requirements.
• Perform all teller-related duties as described in the Teller job description.
• Prepare follow-up letters and emails in accordance with the Onboarding process.
• Assist customers with account problems, reconciliation, and research.
• Ability to work from any location (as assigned).
• Performs quality check work on account documentation.
• Other duties as required by management.

Qualifications

• High school diploma or equivalent.
• Satisfactory completion of pre-employment screening.
• One year of previous experience interacting with the public or serving customers

Skills

• Ability to keyboard and enter numerical data with speed and accuracy.
• Proficient with Microsoft products and Bank software products.
• Strong analytical skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to work independently and within a team environment.
• Flexible, self-motivated.
• Ability to multitask and prioritize as needed.
• Exceptional interpersonal and customer service skills.

Benefits

• Company Sponsored Life Insurance and Short-Term Disability
• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA), Limited Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA) options
• Paid Company Holidays and Paid Time Off (PTO)
• Volunteer Paid Time Off (VTO)
• 401k Retirement Plan with Company Match
• Voluntary Life Insurance and Long-T