Retail Banker

Posted on 7/2/2026 at Falcon National Bank, a community-focused institution dedicated to building life-long customer relationships through integrity and reliable execution.

Benefits

• Company-sponsored life insurance and short-term disability
• Medical, dental, and vision insurance
• Health Savings Account (HSA), Limited Flexible Spending Account (FSA), and Dependent Care Flexible Spending Account (DCFSA) options
• Paid company holidays and Paid Time Off (PTO)
• Volunteer Paid Time Off (VTO)
• 401k retirement plan with company match
• Voluntary life insurance and long-term disability
• Employee Assistance Program (EAP)
• Supplemental benefit options

About the role

The Retail Banker delivers an exceptional in-branch customer experience by fulfilling sales, service, and transactional needs. This role builds long-term relationships, creates loyalty through tailored advice, retains and deepens customer relationships, and promotes digital banking capabilities. The Retail Banker handles account servicing, problem resolution, and accurate transaction processing.

Responsibilities

• Expand business by targeting new growth opportunities
• Collaborate with team members across departments and branches to maintain effective working relationships
• Provide prompt, friendly, and courteous service to all customers and team members
• Maintain in-depth knowledge of all products and services to understand and fulfill customer needs
• Execute sales, service, and banking transactions accurately and in compliance with bank policies, procedures, and regulatory requirements
• Perform teller-related duties as outlined in the Teller job description
• Prepare follow-up letters and emails in accordance with the onboarding process
• Assist customers with account problems, reconciliation, and research
• Work from any assigned location
• Perform quality checks on account documentation
• Complete other duties as assigned by management

Requirements

• High school diploma or equivalent
• Satisfactory completion of pre-employment screening
• One year of previous experience interacting with the public or serving customers

Skills

• Keyboarding and numerical data entry with speed and accuracy
• Proficiency with Microsoft products and bank software
• Strong analytical skills and attention to detail
• Excellent verbal and written communication skills
• Ability to work independently and within a team environment
• Flexible and self-motivated
• Ability to multitask and prioritize as needed
• Exceptional interpersonal and customer service skills

Pay

$18.00–$22.00/hour. Starting pay is determined based on candidate experience, qualifications, skills, and geographic area.

Schedule

Full-time, in-person role.