Retail Banker

About the role

As a Personal Banker at Dieterich Bank, you will be the face of the bank, helping customers achieve their financial goals while delivering exceptional service and building lasting relationships. Dieterich Bank is a community-focused organization committed to building relationships, enhancing lives, and creating a workplace where employees can thrive. With approximately $1.5 billion in assets and 16 locations throughout South Central Illinois and the Metro East region, we maintain a family-friendly culture and have been recognized as one of the Best Places to Work in Illinois for eight consecutive years.

Responsibilities

• Build strong customer relationships through outstanding customer service
• Open and maintain consumer deposit accounts
• Process customer transactions, including deposits, withdrawals, loan payments, and check cashing
• Assist customers with online banking, mobile banking, and digital banking services
• Address account maintenance requests, including address changes and fraud-related inquiries
• Identify customer financial needs and recommend appropriate products and services
• Resolve customer concerns professionally and confidentially
• Support branch operations while contributing to a positive team environment
• Maintain accuracy and compliance with bank policies and procedures

Requirements

• 1–3 years of customer-facing service experience, preferably in banking, retail, or financial services
• Excellent communication and relationship-building skills
• Strong attention to detail and organizational abilities
• Proficiency with technology, including Microsoft Office, online banking platforms, and mobile applications
• Ability to work collaboratively in a team environment
• Dependable attendance and flexibility to work rotating Saturdays
• Commitment to Dieterich Bank’s core values of Integrity, Value, Service Excellence, and Teamwork

Preferred Qualifications

• Associate degree in Business or a related field
• Previous banking, teller, or retail banking experience

Schedule

Full-time, up to 40 hours per week. Branch hours generally between 7:30 AM and 5:00 PM. Rotating Saturday schedule (minimum two Saturdays per month) between 8:00 AM and 12:00 PM. When staffing permits, employees working a scheduled Saturday may receive a weekday off.

Pay

$17–$22 per hour, based on experience and qualifications.

Benefits

• Group Health Insurance
• Group Dental & Vision Insurance
• Life, AD&D & LTD Insurance
• 401(k) Plan – Employer matching available
• Employee Assistance Program
• Discretionary Profit Sharing Plan
• Discretionary Bonus Plan
• Profit Sharing Plan
• Paid Time Off (Holidays, sick time, personal time, and vacation)
• 8 hours of paid time volunteer with a charity of their choice