Retail Banker

About the role

Bank of Marin, voted by our employees as one of the "Best Places to Work" in the North Bay Business Journal, is looking for an eager and friendly Retail Banker to work at our Novato branch. At Bank of Marin our Retail Bankers play a valuable role in a branch team. They must be consistent in providing prompt, courteous, and efficient customer service, while helping to match financial products to the needs of our customers. The Retail Banker is responsible for consistently selling Bank services and products, while also making qualified referrals to Bank partners. Their secondary role will be to provide support in areas as needed in the branch. We’re seeking a high performer who has the ability to listen, analyze and interpret data and to resolve problems and build strong customer relationships. Bank of Marin is a community-based commercial bank where you will learn how to support the financial needs of some of the most successful local businesses while additionally having the opportunity to do community service on the job for our many non-profit clients.

Responsibilities

• Provide prompt, courteous, and efficient customer service.
• Match financial products to customer needs.
• Sell Bank services and products consistently.
• Make qualified referrals to Bank partners.
• Provide branch support as needed.
• Listen, analyze, and interpret data to resolve problems.
• Build strong customer relationships.
• Support the financial needs of local businesses.
• Participate in community service for non‑profit clients.

Requirements

• Minimum of 2‑3 years of sales, customer service, and cash handling experience.
• Ability to work at various locations if necessary.
• Computer literacy required.

Qualifications

• High school diploma or GED, or one‑year college/technical school certificate; or equivalent combination of education and experience.

Skills

• Strong listening, analytical, and problem‑solving abilities.
• Effective communication and relationship‑building skills.
• Sales and customer service aptitude.
• Cash handling proficiency.
• Computer literacy.

Pay

The hiring pay range for this position is $20.44 to $37.17 per hour. In addition to the base range, all bank positions are eligible for incentive compensation, which varies based on role. The actual pay rate depends on factors such as geographic location, work experience, education, and skill level.

Benefits

• Comprehensive health care coverage.
• Retirement savings plan with employer matching.
• Bank‑paid employee stock ownership plan.
• Tuition reimbursement.
• Employee volunteer program.
• Career advancement opportunities (public company).