Retail Associate, Washington, DC / Arlington, VA

About the role

You’ll be joining the Retail team at The Black Tux, supporting customers across 7 brick-and-mortar showrooms and 40 Nordstrom locations. The team meets customers where they are, guides them through styling and fitting, and solves challenges to ensure they have what they need to look and feel their best.

Responsibilities

• Conduct personalized fitting appointments and provide expert styling advice on fabrics, accessories, and event aesthetics to drive confident purchase decisions.
• Guide customers through our online platform to set up events, coordinate group looks, and manage details including group orders, exchanges, and adjustments.
• Build rapport by actively listening to formalwear needs, understanding event vision, and asking thoughtful questions to offer solutions that combine lasting style value.
• Use product knowledge and brand storytelling to guide customers through styling and fit with a sales-driven approach.
• Learn about customers’ lifestyles and future events to identify opportunities for repeat needs and long-term customer relationships.
• Support customers from look conception through final checkout, ensuring a seamless experience that increases conversion and event participation.
• Adapt sales techniques to each customer’s communication style and solve challenges with a solution-oriented mindset.
• Meet individual and team sales goals by delivering an engaging, consultative showroom experience.
• Maintain showroom presentation and organization, ensuring an elevated and inviting environment.
• Collaborate with teammates to uphold a culture of accountability, teamwork, and continuous learning.
• Stay informed on product knowledge and styling trends to better serve customers.

Requirements

• Deeply customer-focused individual who is passionate about styling, event coordination, and has a keen eye for detail.
• Confident, consultative communicator who builds trust through active listening and thoughtful guidance.
• Naturally curious about customers’ lives and style needs, with the ability to uncover selling opportunities beyond a single event and confidently close sales.
• Sales-driven stylist comfortable initiating conversations, recommending add-ons, and closing sales while maintaining a customer-first experience.
• Tech-savvy and comfortable navigating digital platforms to assist the customer experience.
• Goal-oriented and motivated to meet and exceed sales targets while maintaining a customer-first approach.
• Humble team player who values accountability, feedback, and continuous learning.
• Adaptable and solutions-driven, able to handle multiple customers and event setups at once.
• Weekend availability is required.
• Comfortable standing and moving throughout the showroom for extended periods, including bending, reaching, stretching, and walking to assist clients and maintain visual standards.

Qualifications

• Prior retail, customer service, or sales experience is a plus.
• A strong attitude and willingness to learn are essential.

Benefits

• Competitive medical, dental, vision, and disability plans
• Option to participate in a 401(k) plan through Betterment
• One Medical and Wellhub (Gympass) membership
• Generous paid time off
• Paid company-recognized holidays aligning with our holiday pay policy
• No Black Friday adjusted hours
• Paid parking & transportation (only available at Manhattan, Brooklyn, and Chicago showrooms)
• Employee engagement & cultural events
• Discounts on garment rental and purchases for you, your partner, and friends & family
• Annual compensation process

Pay

The base hourly range for this position is $16.89 – $20.66, but the actual compensation may vary based on the candidate’s skills, qualifications, and location.