Retail Associate, Tampa

About the role

The Black Tux helps people look their best and feel confident by designing and manufacturing modern formal wear from natural fabrics like merino wool, linen, cotton, velvet, and silk sourced from top textile mills. With expert stylists in physical showrooms across the U.S., an online predictive fit process, and an industry‑leading customer service team, the company guarantees a perfect fit every time. The Retail team operates in 7 brick‑and‑mortar showrooms and 40 Nordstrom locations, meeting customers where they are, guiding them forward, and solving challenges to ensure they have what they need to look and feel their best.

Responsibilities

• Build rapport with customers by actively listening to their formalwear needs, understanding their event vision, and asking thoughtful questions to offer solutions that combine lasting style value.
• Use product knowledge and brand storytelling to guide customers through styling and fit with a sales‑driven approach.
• Learn about customer’s lifestyle and future events to identify opportunities for formalwear ownership needs beyond a single event, identify repeat needs, and build long‑term customer relationships.
• Conduct fitting appointments and provide expert styling advice on fabrics, accessories, and overall event aesthetics to drive confident purchase decisions.
• Support customers from look conception through final checkout, ensuring a seamless experience that increases conversion and event participation.
• Guide customers through the online platform to set up events, coordinate group looks, and manage details including group orders, exchanges, and adjustments.
• Adapt sales techniques to each customer’s communication style, solving challenges with a solution‑oriented mindset.
• Meet individual and team sales goals by delivering an engaging, consultative showroom experience.
• Maintain showroom presentation and organization, ensuring an elevated and inviting environment.
• Collaborate with teammates to uphold a culture of accountability, teamwork, and continuous learning.
• Stay informed on product knowledge and styling trends to better serve customers.

Qualifications

• Deeply customer‑focused individual passionate about styling, event coordination, and with a keen eye for detail.
• Confident, consultative communicator who builds trust through active listening and thoughtful guidance.
• Naturally curious about customers’ lives and style needs, able to uncover selling opportunities beyond a single event and confidently close sales.
• Sales‑driven stylist comfortable initiating conversations, recommending add‑ons, and closing sales while maintaining a customer‑first experience.
• Tech‑savvy and comfortable navigating digital platforms to assist the customer experience.
• Goal‑oriented and motivated to meet and exceed sales targets while maintaining a customer‑first approach.
• Humble team player who values accountability, feedback, and continuous learning.
• Adaptable and solutions‑driven – able to handle multiple customers and event setups at once.
• Prior retail, customer service, or sales experience is a plus; a strong attitude and willingness to learn are essential.
• Weekend availability is required.
• Comfortable standing and moving throughout the showroom for extended periods, including bending, reaching, stretching, and walking to assist clients and maintain visual standards.
• Describe yourself as kind, collaborative, and creative.
• Ownership is about taking pride in your work and accountability for any success or failure.
• Customer experience is at the heart of everything you do, inspiring high expectations for yourself and teammates.
• Humble, inclusive, and respectful.

Benefits

• Paid company‑recognized holidays aligning with the holiday pay policy.
• No Black Friday adjusted hours.
• Employee engagement & cultural events.
• Discounts on garment rental and purchases for you, your partner, and friends & family.
• Annual compensation process.

Pay

The base hourly range for this position is $17.34‑$18.73. Actual compensation may vary based on the candidate’s skills, qualifications, and location.

Schedule

This is an onsite role in Tampa, FL. Weekend availability is required.