Retail Associate, Philadelphia

The Black Tux designs and manufactures modern formal wear with premium natural fabrics like merino wool, linen, cotton, velvet, and silk. With expert stylists in physical showrooms across the U.S., an online predictive fit process, and an industry-leading customer service team, we guarantee a perfect fit every time.

About The Team

In this role, you'll join the Retail team, which operates across 7 brick-and-mortar showrooms and 40 Nordstrom locations. This team supports customers by meeting them where they are, guiding them forward, and solving challenges to ensure they look and feel their best.

Responsibilities

• Build rapport with customers by actively listening to their formalwear needs, understanding their event vision, and offering solutions that combine lasting style value.
• Use product knowledge and brand storytelling to guide customers through styling and fit with a sales-driven approach.
• Learn about customers’ lifestyles and future events to identify opportunities for formalwear ownership beyond a single event, fostering long-term relationships.
• Conduct fitting appointments and provide expert styling advice on fabrics, accessories, and overall event aesthetics to drive confident purchase decisions.
• Support customers from look conception through final checkout, ensuring a seamless experience that increases conversion and event participation.
• Guide customers through our online platform to set up events, coordinate group looks, and manage details including group orders, exchanges, and adjustments.
• Adapt sales techniques to each customer’s communication style, solving challenges with a solution-oriented mindset.
• Meet individual and team sales goals by delivering an engaging, consultative showroom experience.
• Maintain showroom presentation and organization, ensuring an elevated and inviting environment.
• Collaborate with teammates to uphold a culture of accountability, teamwork, and continuous learning.
• Stay informed on product knowledge and styling trends to better serve customers.

Requirements

• Deeply customer-focused with a passion for styling, event coordination, and a keen eye for detail.
• A confident, consultative communicator who builds trust through active listening and thoughtful guidance.
• Naturally curious about customers’ lives and style needs, with the ability to uncover selling opportunities beyond a single event and confidently close sales.
• A sales-driven stylist comfortable initiating conversations, recommending add-ons, and closing sales while maintaining a customer-first experience.
• Tech-savvy and comfortable navigating digital platforms to assist the customer experience.
• Goal-oriented and motivated to meet and exceed sales targets while maintaining a customer-first approach.
• A humble team player who values accountability, feedback, and continuous learning.
• Adaptable and solutions-driven, able to handle multiple customers and event setups at once.
• Prior retail, customer service, or sales experience is a plus; a strong attitude and willingness to learn are essential.
• Weekend availability is required.
• Comfortable standing and moving throughout the showroom for extended periods, including bending, reaching, stretching, and walking to assist clients and maintain visual standards.

Skills

• Kind, collaborative, and creative.
• Ownership mindset—taking pride in your work and accountability for success or failure.
• Customer experience is at the heart of everything you do; it inspires and motivates you to hold high expectations for yourself and your teammates.
• Humble, inclusive, and respectful.

Benefits

• Paid company-recognized holidays aligning with our holiday pay policy.
• No Black Friday adjusted hours.
• Employee engagement and cultural events.
• Discounts on garment rental and purchases for you, your partner, and friends & family.
• Annual compensation process.

Pay

$14.80 - $19.10 an hour for the King of Prussia location. Compensation may vary based on skills, qualifications, and location.

Diversity, Equity, Inclusion and Belonging

The Black Tux is committed to bringing people together from various backgrounds and perspectives, providing a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse and inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together.