Retail Associate - Ole Red Tishomingo

Responsibilities

• Deliver exceptional service to all guests.
• Actively greet and welcome all guests into our carefully curated retail space.
• Provide confident and friendly directional guidance to guests as they visit our retail space.
• Share your interest in upcoming events in our venues.
• Suport sales and service programs as directed by retail leadership.
• Achieve goals to increase average transaction value, units per transaction, etc.
• Actively merchandise to ensure sales floor remains full and visually enticing to guests.
• Keep apparel folded and sized appropriately.
• Relay inventory concerns to leadership.
• Understand current product collections to improve our guests' shopping experience.
• Actively sell and upsell products based on guest interests.
• Process sales transactions using point-of-sale (POS) system and appropriate cash handling procedures.
• Follow defined check-in/check-out procedures.
• Maintain order and cleanliness of sales floor and stockroom areas.
• Dust displays, sweep floors, empty trash bins, clean windows, etc. as needed.
• Follow all company safety and security policies and procedures.
• Report equipment malfunction, accidents, injuries, and unsafe conditions to management immediately.
• Process daily shipments.
• Receive and unload boxes from truck to storeroom and sales floor according to defined policies and procedures.
• Collaborate with tour guides in our historic venues to create souvenir photos.
• Process photos for immediate display and sale.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent required.
• 1+ years' experience in guest service, sales, and/or cash handling preferred.

Qualifications

• Effective interpersonal and verbal communication skills required.
• Outgoing personality and an aptitude for sales.
• Basic mathematical aptitude for cash handling and transaction processing.
• Able to work during peak times, including evenings, weekends and holidays, to support business needs.

Physical Requirements

• Speak and hear to communicate with guests and use both near and distance vision for operating the POS system, reading SKUs, and completing merchandising tasks.
• Stand and walk for extended periods, including on uneven surfaces and while carrying items.
• Frequently climb stairs throughout the venue and use ladders to access storage areas.
• Regularly lift and carry up to 25 lbs., and occasionally sit, kneel, bend, and reach to stock merchandise.
• Manual dexterity for tasks such as using a computer and handling merchandise.

Working Conditions

• High-traffic retail and entertainment environments with large crowds and elevated noise levels.