Retail Associate Manager, Bilingual
About the role
This role supports store leadership to develop and guide the retail team in delivering customer-focused service and sales performance. It involves managing team training, customer interactions, and store operations to meet defined success metrics. The role requires maintaining expertise in products, services, and leadership practices to serve as a resource for the team. Success is measured by customer satisfaction, team development, financial results, and operational standards adherence. The work impacts the organization by enhancing customer experience and driving store performance aligned with business goals.
Job Responsibilities
- Lead team development and training to ensure achievement of monthly sales and service success metrics
- Manage customer experience by overseeing interactions, wait times, and problem resolution to build customer confidence
- Maintain store environment quality and compliance with visual merchandising and operational standards
- Monitor and control store expenses, including discounting and credits, to support financial performance
- Communicate corporate and store updates to ensure team awareness and system knowledge
- Also responsible for other duties/projects as assigned by business management as needed
Education and Work Experience
- High School Diploma/GED (Required)
- 1 year customer service and/or sales experience, retail environment (Preferred)
Knowledge, Skills and Abilities
- Change Agility (Required)
- Change Management Coaching (Required)
- Coaching (Required)
- Coaching Conversations (Required)
- Communication (Required)
- Customer Engagement (Required)
- Customer Service (Required)
- Engaging People (Required)
- Escalation Resolution (Required)
- Leadership (Required)
- Performance Monitoring (Required)
- Product Knowledge (Required)
- Sales (Required)
- Sales Performance Coaching (Required)
- Talent Development (Required)
- Team Coaching (Required)
Qualifications
At least 18 years of age
Skills
- Change Agility
- Change Management Coaching
- Coaching
- Coaching Conversations
- Communication
- Customer Engagement
- Customer Service
- Engaging People
- Escalation Resolution
- Leadership
- Performance Monitoring
- Product Knowledge
- Sales
- Sales Performance Coaching
- Talent Development
- Team Coaching
Benefits
At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!
Pay
Total Target Cash Pay Range: $55,900 - $100,900, inclusive of target incentives
Base Pay Range: $41,925 - $75,675
Schedule
No
Benefits
To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.
Equal Opportunity Employer
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.