Retail Associate Manager
Job Responsibilities
Lead and develop retail team members to achieve sales targets and deliver customer service excellence
Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards
Monitor and control store expenses, discounting, and credits to support financial objectives
Oversee customer wait times and ensure customer needs are met through effective team coordination
Stay current on products, services, and leadership practices to serve as an expert resource for the team
Education and Work Experience
A high school diploma or GED is required. One year of customer service and/or sales experience in a retail environment is preferred.
Knowledge, Skills and Abilities
- Communication
- Leadership
- Store Operations
Licenses and Certifications
- At least 18 years of age
Total Target Cash Pay Range
$57,600 - $96,000, inclusive of target incentives
Pay Range
$43,200 - $72,000
Benefits
- Medical, dental, and vision insurance
- A flexible spending account
- 401(k)
- Employee stock grants
- Employee stock purchase plan
- Paid time off and up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Access to commuter and transit programs
Safety Sensitive Position
No
DOT Regulated Position
No
Travel Required
No
Qualifications
Employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.
Skills
- Customer Service
- Sales
- Training
- Leadership
- Store Management
Benefits
Full and part-time employees have access to the same benefits when eligible. Eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!
Equal Opportunity Employer
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Drug-Free Workplace
T-Mobile maintains a drug-free workplace.