Retail Associate Manager
About the role
This role supports store leadership to develop and guide the retail team in delivering customer-focused service and sales outcomes. It involves leading team members to meet customer needs through effective coaching, training, and operational management.
Responsibilities
- Lead and develop retail team members to achieve sales targets and deliver customer service excellence
- Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
- Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards
- Monitor and control store expenses, discounting, and credits to support financial objectives
- Oversee customer wait times and ensure customer needs are met through effective team coordination
- Stay current on products, services, and leadership practices to serve as an expert resource for the team
- Also responsible for other duties/projects as assigned by business management as needed
Requirements
Education and Work Experience:
- A High School Diploma/GED (Required)
- 1 year customer service and/or sales experience, retail environment (Preferred)
Qualifications
- Change Agility (Required)
- Change Management Coaching (Required)
- Coaching (Required)
- Coaching Conversations (Required)
- Communication (Required)
- Customer Engagement (Required)
- Customer Service (Required)
- Engaging People (Required)
- Escalation Resolution (Required)
- Leadership (Required)
- Performance Monitoring (Required)
- Product Knowledge (Required)
- Sales (Required)
- Sales Performance Coaching (Required)
- Talent Development (Required)
- Team Coaching (Required)
Skills
- Change Agility
- Change Management Coaching
- Coaching
- Coaching Conversations
- Communication
- Customer Engagement
- Customer Service
- Engaging People
- Escalation Resolution
- Leadership
- Performance Monitoring
- Product Knowledge
- Sales
- Sales Performance Coaching
- Talent Development
- Team Coaching
Benefits
At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. Additionally, T-Mobile offers a comprehensive benefits package including medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, up to 12 paid holidays, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. Eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!
Pay
Total Target Cash Pay Range: $57,600 - $100,900, inclusive of target incentives
Schedule
No specific schedule is provided in the job posting.
Benefits
To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.