Retail Associate Manager
About the role
This role supports store leadership to develop and guide the retail team in delivering customer-focused service and sales outcomes. It involves leading team members to meet customer needs through effective coaching, training, and operational management. The role emphasizes maintaining store standards, product knowledge, and adherence to retail procedures to drive performance.
Job Responsibilities
- Lead and develop retail team members to achieve sales targets and deliver customer service excellence
- Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
- Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards
- Monitor and control store expenses, discounting, and credits to support financial objectives
- Oversee customer wait times and ensure customer needs are met through effective team coordination
- Stay current on products, services, and leadership practices to serve as an expert resource for the team
- Also responsible for other duties/projects as assigned by business management as needed
Requirements
Education and Work Experience:
- A high school diploma/GED (Required)
- 1 year customer service and/or sales experience, retail environment (Preferred)
Qualifications
- Change Agility (Required)
- Change Management Coaching (Required)
- Coaching (Required)
- Coaching Conversations (Required)
- Communication (Required)
- Customer Engagement (Required)
- Customer Service (Required)
- Engaging People (Required)
- Escalation Resolution (Required)
- Leadership (Required)
- Performance Monitoring (Required)
- Product Knowledge (Required)
- Sales (Required)
- Sales Performance Coaching (Required)
- Talent Development (Required)
- Team Coaching (Required)
Skills
- Change Agility
- Change Management Coaching
- Coaching
- Coaching Conversations
- Communication
- Customer Engagement
- Customer Service
- Engaging People
- Escalation Resolution
- Leadership
- Performance Monitoring
- Product Knowledge
- Sales
- Sales Performance Coaching
- Talent Development
- Team Coaching
Benefits
At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!
Pay
Total Target Cash Pay Range: $57,600 - $100,900, inclusive of target incentives
Base Pay Range: $43,200 - $75,675
Schedule
Not specified
Benefits
To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.