Retail Associate/Fuquay-Varina

Responsibilities

• Embody La Farm values through action, example, and communication: Exceed Customer Expectations, Quality, Dignity, Community, Learning, Teaching, and Innovation.
• Ensure and exude world-class customer service and sales to internal and external customers, including greeting every customer with “bonjour” (hello).
• Engage verbally with each customer, effectively sell through product knowledge, and use suggestive selling techniques.
• Demonstrate pride in every aspect of work with friendliness, energy, and enthusiasm.
• Actively demonstrate product knowledge (bread, pastry, baked goods, coffee, cheese, and specialty goods) to enable effective sales, up-selling, sampling, pairing, merchandising, and fronting of products.
• Prepare and maintain a minimum of 3 product samples at all times.
• Correctly time out products during shift.
• Follow the CARE acronym and greet customers within 15 seconds.
• Operate the register accurately and with speed.
• Ensure accuracy and efficiency of cash handling and reporting, including invoicing, special orders, deposits, change orders, petty cash, register accuracy, gift certificates, donations, and cooking classes.
• Complete store merchandising walk-through within the first 30 minutes of shift.
• Receive, manage, and follow through on special orders.
• Merchandise to La Farm standards, ensuring proper signage, samples, and store packaging and labeling.
• Maintain coffee station: keep full fresh hot coffee, fresh cold creams, full condiments, and packaging; ensure cleanliness and organization, and stock backup below.
• Perform proper rotation and quality control.
• Answer the phone to La Farm standards.
• Distribute cookies to “cookie eaters.”
• Complete daily checklists and trays outs.
• Complete production schedule: ensure items are available on production sheet for sale and record out-of-stock or leftover amounts.
• Communicate with production staff on out-of-stock items and excessive leftovers.
• Bake breads, cookies, and prep tarts as needed for retail sales.
• Announce bread availability loudly (“Hawk bread”).
• Ensure overall unit safety and sanitation goals and policies.
• Maintain grade “A” or better by exceeding health and sanitation inspection standards.
• Uphold company standards and policies for opening and closing procedures.
• Ensure safe working conditions and comply with all laws.
• Perform other duties as assigned or needed.

Requirements

• Exceptional customer service skills and demonstrated sense of urgency to serve every customer.
• Experience with customer service, food service, or high-end retail preferred.
• Cash handling and sales experience preferred.
• Ability to solve business-related problems quickly and efficiently.
• Strong relationship-building skills and a demonstrated positive demeanor as a team player.
• Ability to work in a fast-paced environment and multitask.
• Flexibility required: weekends and holidays are mandatory; two days off per week (not consecutive).
• Strong verbal communication and people skills.
• Ability to develop constructive and cooperative working relationships with others.

Physical Demands

• Ability to bend and lift up to 50 lbs.
• Ability to stand for extended periods of time.