Retail Associate - Chicago Bears Team Store

About the Role

The Retail Associate delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. Home game shifts are considered a core responsibility of the position and may include pre-game, in-game, and post-game operational support.

Fan & Customer Impact

• Greet fans and ask questions to help make their shopping experience an enjoyable one
• Make recommendations based on observations and conversations with fans
• Help execute a brand connection by ensuring fans enjoy a top-notch shopping experience
• Maintain sales floor and/or stockroom standards with an eye to detail

Ownership & Execution

• Process sales transactions via the Fanatics Point of Sale System (POS)
• Maintain the highest standards of professionalism and customer service to ensure the Fanatics Brand and Team/League are always positively represented
• Perform additional responsibilities as directed by the management team

Innovation & Problem Solving

• Identify opportunities to improve processes, products, or fan experiences
• Apply creative thinking and new approaches to solve complex challenges
• Act with urgency and adapt quickly in a fast-paced, high-growth environment

Team & Leadership Impact

• Collaborate cross-functionally to drive shared goals and team outcomes
• Build strong partnerships across the organization to deliver results

Required Qualifications

• Must be at least 18 years of age
• Previous retail, customer service, or hospitality experience preferred
• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events
• Reliable attendance and punctuality
• Strong communication, interpersonal, and teamwork skills
• Ability to work effectively in a fast-paced, team-oriented environment
• Ability to stand, walk, bend, and move throughout scheduled shifts, as well as lift, carry, and move merchandise weighing up to 25 pounds
• Maintain a professional appearance and represent the Fanatics brand positively
• High school diploma or equivalent experience preferred

Pay

Chicago Salary Range: $15 - $21 USD