Retail Associate

About The Role

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. We are looking for a friendly, dependable Retail Associate to provide great customer service, keep the store organized, process donations, accept donations, and help create a welcoming shopping experience for customers and donors.

What You’ll Do

• Maintain a friendly, professional demeanor with customers, donors, co-workers, leadership, and field personnel.
• Provide excellent customer service on the sales floor, at the donation area, and during all assigned store activities.
• Operate the Point-of-Sale system accurately, complete sales transactions, manage assigned cash drawer, and follow Salvation Army cash handling policies.
• Implement store opening and closing procedures as assigned.
• Aid donors with donations, provide receipts, collect required donor information, track donations according to center policy, and courteously communicate when items cannot be accepted.
• Sort, process, hang, tag, price, and prepare donated merchandise according to store production goals and assigned timelines.
• Identify and set aside items for eCommerce sales as assigned.
• Stock, straighten, clean, organize, and maintain the sales floor, work areas, donation area, and storage areas to support a safe and positive customer and donor experience.
• Move priced merchandise to the sales floor, display areas, stock areas, or designated shipping locations as assigned.
• Aid with receiving, loading, unloading, sorting, and moving donations or merchandise, including Salvation Army trucks, as assigned.
• Complete bank runs and other assigned duties in accordance with Salvation Army policy.
• Follow all Salvation Army policies regarding merchandise handling, pricing, sales, donor service, safety, dress code, and workplace conduct.
• Must be available for a flexible schedule, including early shifts, late shifts, Saturdays, some holidays, and temporary assignments to other stores if the need arises.
• Other duties as assigned.

Training

• Paid training on register and store procedures
• Ongoing coaching and support from store leadership
• Opportunity to build retail and customer service skills

Benefits

• Accrued sick and vacation time after 90 days
• Voluntary life insurance after 90 days