Retail Associate

About the Role

San Diego FC is hiring part-time Retail Associates to work across our flagship store, matchday retail locations at Snapdragon Stadium, our warehouse and fulfillment center, and mobile retail units. This role is ideal for students, those seeking flexible schedules, individuals returning to the workforce, or anyone looking for additional income outside a traditional nine-to-five schedule. As a cross-utilized role, you may be scheduled at any of the following locations based on availability, experience, and the club's calendar:

• Flagship Store — Mission Valley: Year-round retail operations including daily sales, fittings, replenishment, visual standards, and customer service.
• Snapdragon Stadium: Multiple in-venue locations built up, stocked, operated, and broken down for every matchday. Fast-paced, physical, high-volume work in front of a full stadium.
• Retail Warehouse & Fulfillment Center: Core operations including receiving product, ticketing and tagging, inventory organization, staging for matchdays/events, and ecommerce order fulfillment.
• Mobile Retail: Two trailers and mobile units for pop-ups and activations across San Diego County, including community events, festivals, watch parties, and partner activations.

Responsibilities

• First Impressions: Represent San Diego FC with warmth and professionalism. Engage every fan—whether they're making a purchase or just asking a question—to create a welcoming atmosphere.
• Selling: Drive front-line sales by understanding fan needs, making honest recommendations, and contributing to sales, conversion, and productivity goals.
• Customer Service: Handle questions, sizing, exchanges, and complaints professionally, resolving issues on the spot when possible. Serve a diverse, bilingual fan base with patience during peak times.
• Product Knowledge: Maintain up-to-date knowledge of kits, seasonal collections, collaborations, and limited releases, including availability, pricing, and upcoming releases.
• Jersey Customization: Process kit personalization orders accurately, adhering to name/number rules, league restrictions, pricing, and turnaround expectations.
• Order Fulfillment: Complete customization, special, and in-store pickup orders from start to finish, keeping fans informed on status and timing.
• Ecommerce Fulfillment: Pick, pack, and ship online orders with attention to accuracy and presentation. Process online returns and exchanges.
• Transactions & POS: Process sales using point-of-sale and mobile POS systems, handle cash/card payments, and reconcile your assigned station at shift end.
• Loss Prevention: Follow checkout, inventory control, and loss prevention policies to protect club assets at all locations.
• Stadium & Event Conversions: Execute full build-out and tear-down for matchdays and events, including setting fixtures, restocking, and packing product post-event.
• Inventory Support: Receive and check vendor shipments, flag discrepancies/damages, ticket/tag product, stage for matchdays/activations, and support cycle counts.
• Organization & Cleaning Standards: Uphold cleanliness and presentation standards across all locations—sales floor, stockroom, stadium, trailers, and warehouse.
• Grassroots Support: Promote San Diego FC initiatives by sharing knowledge of club programs, community events, and academy activities. Distribute promotional materials to drive fan engagement.
• Other duties as assigned.

Requirements

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Willingness and availability to work all 21 home matches, plus potential playoff matches. Matchdays are core to the role and include long shifts, nights, weekends, and holidays, from pre-match build-out to post-match load-out.
• Availability for evenings, weekends, and holidays, with flexibility for extended hours on matchdays and event days.
• Point of Sale (POS) experience.
• Reliable transportation to and between the Mission Valley store, Snapdragon Stadium, and the warehouse.
• Ability to work independently and stay composed in fast-paced, high-volume environments.

Physical Demands

• Frequently lift, carry, push, and pull up to 50 lbs; team lift heavier items (fixtures, pallets, kiosks, racks).
• Stand, walk, bend, kneel, reach overhead, and climb ladders for shifts of 5–10 hours.
• Repetitive lifting and carrying during matchday load-in/load-out and warehouse receiving.
• Operate manual pallet jacks, rolling carts, and racks.
• Work outdoors and in non-climate-controlled spaces, exposed to heat, sun, wind, rain, and cold at stadium and mobile activations.
• Work in a warehouse environment with concrete floors, noise, and moving equipment.

Preferred Qualifications

• Bilingual English/Spanish.
• 1–2 years of retail, warehouse, or event operations experience.
• Experience with matchday, festival, or event retail, including conversion and load-in/load-out.
• Familiarity with inventory/warehouse management systems, RF scanners, or ecommerce fulfillment platforms.
• Basic Excel or Google Sheets comfort for counts, transfers, and daily sales reporting.
• Valid California driver’s license and clean driving record (for associates supporting mobile unit transport).
• Forklift, pallet jack, or order picker experience.
• Genuine interest in soccer and San Diego’s soccer community.