Retail Associate

Our values start with our people. Join a team that values you at Ross, a leading off-price retail chain with over 2,200 stores and a strong track record of success and growth. We focus on bringing customers high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience.

About the role

The Retail Associate ensures our customers have a positive shopping experience by maintaining a welcoming, safe, and clean environment. Associates are expected to engage in a variety of tasks across all store areas as business needs require, including customer service, merchandising, and store maintenance.

Responsibilities

• Prioritize safety by practicing safe behaviors and maintaining a secure shopping environment for customers and associates.
• Treat all customers and associates with respect, courtesy, and professionalism; greet customers warmly and assist them with purchases, questions, or concerns.
• Provide prompt and efficient customer service, including handling transactions, addressing issues, and escalating concerns to store leadership when needed.
• Maintain a clean and organized store by performing tasks such as sweeping, mopping, dusting, replenishing restroom supplies, and disinfecting high-touch areas.
• Adhere to company dress code and maintain a professional appearance at all times.
• Perform daily sizing and recovery tasks to ensure the store is neat, well-maintained, and efficiently merchandised.
• Expedite the movement of newly received merchandise to the sales floor, merchandising items according to company guidelines and maintaining familiarity with brands and products.
• Understand and follow loss prevention policies, including proper handling of mark-out-of-stock (MOS) merchandise and safeguarding confidential information.
• Handle cash, check, charge card, and refund transactions accurately and securely, following all company procedures.
• Demonstrate a sense of urgency and maximize productivity by executing store best practices efficiently.

Requirements

• Effectively communicate with customers, associates, and store leadership in a friendly, respectful, and cooperative manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to use store equipment, including PDTs, registers, and PCs.
• Ability to stand, walk, and move around the store for up to 100% of working time.
• Ability to regularly bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• For stockroom shifts: Ability to regularly push, pull, and lift more than 20 pounds.

Skills

• Manages work processes efficiently.
• Business acumen and ability to plan, align, and prioritize tasks.
• Collaborates effectively with team members.
• Leads by example and communicates clearly.
• Ensures accountability and execution of responsibilities.