Retail Associate

About the role

Ross is a leading off‑price retail chain with over 2,200 stores, $22.8 billion in 2025 revenue, and a Fortune 500 status. The company emphasizes diversity, inclusion, community involvement, and continuous learning for its employees. The Retail Associate is responsible for ensuring customers have a positive shopping experience by greeting them courteously, maintaining a clean work area, and presenting merchandise properly.

Responsibilities

• Prioritize safety by maintaining clear egresses, correcting unsafe conditions, and reporting hazards to store leadership.
• Treat all customers and associates with respect, friendliness, and professionalism at all times.
• Assist customers by operating registers, answering questions, and providing knowledgeable service.
• Greet customers with eye contact, a smile, and a friendly “hello,” and thank them after each transaction.
• Respond promptly to customer service calls and handle issues courteously, escalating to store leadership when needed.
• Represent and support the Ross brand consistently.
• Perform cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high‑touch areas.
• Maintain a professional appearance and adhere to the company dress code.
• Execute daily sizing and recovery to keep the store neat, organized, and merchandised to standards.
• Expedite newly received merchandise to the sales floor, merchandising items per company guidelines and maintaining brand familiarity.
• Understand and follow loss‑prevention programs, shortage highway procedures, and merchandise protection standards.
• Safeguard confidential information, cash, credit‑card data, and merchandise, demonstrating integrity and honesty.
• Follow all Mark‑Out‑of‑Stock (MOS) policies, including identification, processing, and leadership notification for disposals.
• Adhere to cash, check, charge‑card, and refund transaction policies, maintaining accuracy with bankable tenders.
• Demonstrate urgency and productivity by executing store best practices and minimizing unnecessary steps.

Qualifications

• Effective communication with customers, associates, and store leadership in a friendly and respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Proficiency with store equipment, including point‑of‑sale devices, registers, and computers.
• Physical ability to stand, walk, and move around the store for up to 100 % of the workday.
• Capability to regularly bend, squat, kneel, climb, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 lb; stockroom associates must regularly push, pull, and lift more than 20 lb.
• Competence using janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Adherence to all company policies, including cash handling, loss prevention, and safety procedures.

Pay

The base pay range for this role is $16.90 – $17.40 per hour, dependent on experience, skills, qualifications, education, certifications, seniority, and location. This range is one component of the total compensation package.