Retail Associate

About the role

As a Retail Associate at Ross, you will ensure our customers have a positive shopping experience by providing courteous, friendly, and professional service. You will engage in a variety of tasks across the store, including customer interaction, merchandising, and maintaining a clean and safe environment. This role supports Ross’s mission of delivering high-quality brands and on-trend merchandise at extraordinary savings while fostering a fun and inclusive treasure hunt experience for customers.

Responsibilities

• Prioritize safety by practicing safe behaviors and maintaining a secure shopping environment for customers and associates.
• Greet all customers with eye contact, a smile, and a friendly demeanor; assist with merchandise, answer questions, and handle register transactions.
• Respond promptly and courteously to customer service calls and issues, escalating to store leadership when necessary.
• Maintain a clean and organized store by performing tasks such as sweeping, mopping, dusting, replenishing restroom supplies, and disinfecting high-touch areas.
• Adhere to company dress code and maintain a professional appearance at all times.
• Perform daily sizing and recovery tasks to ensure neat, organized, and efficiently merchandised store standards.
• Expedite newly received merchandise to the sales floor, merchandising items according to company guidelines and maintaining brand familiarity.
• Understand and follow loss prevention programs, including shortage policies and merchandise protection standards.
• Demonstrate integrity and honesty in all interactions, safeguarding confidential information, cash, and credit card details.
• Follow Mark-Out-of-Stock (MOS) policies, including proper identification, processing, and disposal of MOS merchandise.
• Handle cash, check, charge card, and refund transactions accurately, adhering to all company policies and procedures.
• Maximize productivity by executing store best practices and minimizing unnecessary steps in workflow.

Qualifications

• Ability to communicate effectively and respectfully with customers, associates, and store leadership.
• Basic mathematical skills commonly used in retail environments.

Skills

• Manages work processes efficiently.
• Demonstrates business acumen and the ability to plan, align, and prioritize tasks.
• Builds and develops talent within the team.
• Collaborates effectively with others to solve problems and find solutions.
• Leads by example and communicates clearly and effectively.
• Ensures accountability and execution of responsibilities.

Physical Requirements

• Ability to use store equipment, including PDTs, registers, and PCs.
• Ability to stand, walk, and move around the store for up to 100% of working time.
• Ability to regularly bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• For stockroom shifts: Ability to regularly push, pull, and lift more than 20 pounds.

Pay

The base pay range for this role is $17.00 - $17.50 per hour, depending on factors such as experience, skills, qualifications, and location.

Benefits

• Insurance programs: Accident, Critical Illness, Vision, Auto, Home, and Pet insurance.
• Associate Discount and Associate Purchase Program.
• Identity Protection and Benefit Hub Discount Mall.
• Employee Assistance Program and Commuter Benefits.
• 401K (with service requirements) and Employee Stock Purchase Program.
• Ross Cares Fund and College Discounts.
• Sick Pay (where legally required) and Referral Bonuses.

Full-Time Associates, including Retail Associates, Area Supervisors, Assistant Store Managers, and Store Managers, are eligible for extended benefits, including:

• Medical, Dental, and Vision Health Insurance.
• Legal Insurance and Flexible Spending Account.
• Health Savings Account and Life/ADD Insurance.
• Long-Term Disability and Enhanced Maternity and Parental Leave Benefit.
• Vacation Pay accrued at a rate of 10 days per year after eligibility commences.
• 9 Personal and Company Holidays.
• Bonus eligibility for Area Supervisors, Assistant Store Managers, Store Managers, and Exempt Corporate and Buying Office roles based on individual and business performance.