Retail Associate

About the role

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores and a strong track record of success and growth. Our focus has always been bringing customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, all while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience success. Our winning team pursues excellence while learning and evolving. We develop industry-leading talent because Ross grows when our people grow.

We work together to solve hard problems and find the right solutions. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

Responsibilities

• Ensure customers have a positive shopping experience by making eye contact, smiling, and greeting all customers in a courteous and friendly manner.
• Treat fellow associates with respect and follow all company best practice standards as outlined in all work centers.
• Maintain a clean work area at all times and ensure proper merchandise presentation.
• Engage in assigned tasks during all working hours and perform a range of functions in all areas of the store as business needs require.
• Practice safe behaviors in everything you do; maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone.
• Maintain clutter-free, clear egress to emergency exits and immediately correct or report any unsafe conditions or practices to store leadership.
• Treat all customers and associates with respect and courtesy; be friendly and professional at all times.
• Recognize fellow associates using company recognition programs.
• Assist customers in any way necessary—be register-trained, assist customers with merchandise, and answer customer questions in a polite and knowledgeable manner.
• Greet all customers by making eye contact, smiling, and saying “hello” throughout the store, as well as saying “thank you” with every register transaction.
• Provide prompt and efficient responses to customers at all times; respond to customer service calls immediately.
• Handle all customer issues in a courteous and helpful way, calling a member of the store leadership when needed.
• Represent and support the company brand at all times.
• Perform cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor, and restrooms.
• Maintain a professional appearance and adhere to the company’s dress code at all times.
• Perform daily assigned sizing and recovery per company best practice to ensure a neat, clean, and organized store that is well-maintained and efficiently merchandised to standards.
• Expedite newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist customers.
• Understand the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
• Demonstrate integrity and honesty in all interactions with associates and customers; safeguard confidential information, cash and credit card information, and merchandise.
• Follow all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece, and the notification of store leadership to review and approve all disposals.
• Follow all policies and procedures concerning cash, check, charge card and refund transactions, voids, and offline procedures.
• Maintain a high level of awareness and accuracy when handling bankable tenders.
• Demonstrate a sense of urgency to efficiently perform your role; maximize productivity by executing all store best practices and minimizing steps and touches in your workflow.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Developing Talent
• Collaboration
• Leading by Example
• Communication
• Ensures Accountability & Execution

Requirements

• Effectively communicate with customers, associates, and store leadership in a friendly, respectful, cooperative, and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements

• Ability to occasionally push, pull, and lift more than 25 lbs.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Ability to use all store equipment, including PDTs, registers, and PC as required.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Associates who work stockroom shifts: Ability to regularly push, pull, and lift more than 20 pounds.