Retail Associate

Easton Select Group is seeking a customer-focused and dependable Retail Associate to support daily retail operations and deliver an exceptional in-store customer experience across our pool and backyard leisure retail locations.

Responsibilities

• Customer Service & Sales Support
  • Greet customers in a friendly, professional, and helpful manner
  • Assist customers with product selection, pool care questions, and general retail inquiries
  • Provide recommendations on pool chemicals, equipment, accessories, toys, and seasonal products
  • Educate customers on basic pool maintenance and product usage as needed
  • Promote store programs, seasonal promotions, and service offerings when appropriate
  • Deliver excellent customer service and maintain a positive shopping experience
• Retail Operations & Store Support
  • Operate point-of-sale (POS) systems and process transactions accurately
  • Handle cash, credit card transactions, returns, and exchanges responsibly
  • Assist with opening and closing procedures as assigned
  • Maintain clean, organized, and fully stocked sales floors, checkout areas, and displays
  • Support daily operational tasks to ensure efficient store functionality
• Inventory & Merchandising
  • Receive, unpack, organize, and stock inventory shipments
  • Ensure products are properly labeled, displayed, and merchandised according to company standards
  • Monitor stock levels and communicate inventory needs or shortages to management
  • Assist with cycle counts, inventory organization, and seasonal product setup
  • Help maintain a clean, safe, and organized inventory and retail environment
• Team Collaboration & Communication
  • Work collaboratively with store managers, service teams, and fellow associates to support customer and operational needs
  • Communicate customer feedback, operational concerns, and inventory needs to leadership
  • Support a positive, team-oriented, and customer-focused work environment
  • Assist with additional operational or retail responsibilities during peak seasonal periods
  • Maintain professionalism during all customer and team interactions
• Safety & Compliance
  • Follow company safety procedures related to retail operations and pool chemical handling
  • Maintain awareness of safe storage and handling practices for pool chemicals and supplies
  • Ensure retail and storage areas remain clean, organized, and compliant with company standards
  • Support a safe environment for customers and employees at all times

Requirements

• Required Qualifications
  • High school diploma or equivalent preferred
  • Previous customer service, retail, or sales experience preferred
  • Strong communication and interpersonal skills
  • Positive attitude and customer-service-oriented mindset
  • Ability to work weekends, holidays, and flexible schedules during peak seasons
  • Ability to lift and carry 25–50 lbs including pool products, chemicals, and supplies
  • Ability to work in a fast-paced retail environment
• Preferred Qualifications
  • Knowledge of pool products, pool chemicals, or outdoor living products preferred
  • Experience operating POS systems and handling retail transactions preferred
  • Interest in learning pool water chemistry and product applications preferred
  • Experience within seasonal retail or service-based industries is a plus

Skills

• Customer service and communication skills
• Retail sales and product support
• Organization and attention to detail
• Team collaboration and adaptability
• Inventory handling and merchandising support
• Problem-solving and customer engagement
• Reliability and professionalism

About Us

Easton Select Group is a Massachusetts-based company specializing in pool services and backyard leisure products. Built on a 50-year legacy as a second-generation family business, Easton Select Group is recognized for quality, operational excellence, and innovation. The company operates a diversified portfolio of brands, providing tailored pool products, services, and expertise for homeowners nationwide. Easton Select Group continues to grow through strategic acquisitions, strengthening its ability to deliver industry-leading service and support across a highly fragmented market.

Benefits

• 9 paid holidays
• Paid vacation and sick time
• Employer-matched 401(k)
• Employer-paid life insurance
• Optional supplemental life insurance
• Medical, dental, and vision insurance plans