Retail Associate

Responsibilities

• Providing exceptional customer service by greeting customers, understanding their needs, and offering assistance with product selection, colors, and styles.
• Sales Generation: Actively engaging with customers to promote products, highlight special offers or promotions, and upsell or cross-sell additional items.
• Product Knowledge: Developing a comprehensive understanding of Consuela’s merchandise, including the features, benefits, and materials of various items. Being able to provide accurate information and answer customer questions.
• Merchandising: Ensuring that products are neatly organized and displayed on the sales floor, including arranging displays, restocking shelves, and maintaining visual aesthetics.
• Cashier Duties: Operating the cash register, handling monetary transactions, processing credit card payments, and issuing receipts accurately. Following proper cash handling procedures and maintaining cash register accuracy.
• Inventory Management: Assisting with inventory control by monitoring stock levels, identifying fast-selling or slow-moving items, and notifying management of any discrepancies or restocking needs.
• Returns and Exchanges: Processing customer returns and exchanges according to store policies, inspecting items for damage or wear, and providing appropriate solutions, such as issuing refunds, store credits, or exchanges.
• Store Operations: Performing opening and closing procedures, such as setting up displays, organizing merchandise, maintaining cleanliness and tidiness of the store, and ensuring compliance with safety and security protocols.
• Customer Relationship Building: Building rapport with customers to foster long-term relationships and repeat business. This may involve remembering customer preferences, contacting customers regarding new arrivals or promotions, and providing personalized recommendations.

Qualifications

• A high school diploma or equivalent.
• Some work experience, preferably in a customer facing environment.

Required Skills

• Demonstrated understanding of the importance of excellent customer service and a willingness to learn.
• Strong verbal communication skills and ability to pleasantly approach and engage a group of customers in conversation.
• Demonstrated ability to work cohesively with a team for long periods of time.
• Ability to read and respond appropriately to verbal and nonverbal social cues.
• Ability to focus on detailed tasks and stay with the task through to completion.
• Ability to learn product details quickly and be able to share information with customers.
• Ability to learn and operate the POS system, including cash handling and transaction processing.

Preferred Skills

• Positive attitude/empathy - perceives and understands the feelings and attitudes of others; places oneself “in the shoes” of another and to view a situation from their perspective.
• Customer service focus - commitment to putting customers first and delivering a consistently high quality service.
• Verbal communication - expresses thoughts effectively and convincingly, using appropriate verbal and non-verbal behavior to reinforce the content of a message.
• Operations/process - facilitates flow of work for a process or procedure; sets up or follows ongoing procedures and suggests opportunities for improvement.
• Initiative - proactive, self-starting, seizes opportunities and originates action to achieve goals.
• Teamwork - works cooperatively with team members to achieve shared goals.