Retail Associate

About the role

A Sales Associate provides first-in-class service to all fans within merchandise spaces during events at KeyBank Center, including Buffalo Sabres and Buffalo Bandits games, concerts, and other special events. The ideal candidate is detail-oriented, outgoing, and eager to engage with customers.

Responsibilities

• Answer customer questions and assist at the point-of-sale (POS) system.
• Become familiar with store merchandise to speak knowledgeably about products, including jersey differences, sizing, and vendor recognition.
• Assist with store merchandising, product display, inventory management, and maintaining store cleanliness.
• Support warehouse duties such as receiving merchandise, verifying packing slips, tagging items, creating box labels, and maintaining inventory controls.
• Ensure high-level customer service, recognizing when additional help is needed to maintain fast service and quality during shifts.
• Communicate stock needs to the appropriate staff member in a timely manner.
• Stay aware of surroundings to prevent workplace issues, maintenance concerns, or customer conflicts.
• Maintain a professional attitude and appearance, adhering to work schedules and policies.
• Perform assigned duties proactively and seek assistance when needed.
• Work independently and reliably when completing tasks.
• Maintain confidentiality at all times.
• Complete workplace training promptly and stay updated on work-related communications.

Requirements

• Must be at least 18 years of age.
• High school diploma or equivalent required.
• Point of Sale (POS) system experience preferred.
• Ability to lift up to 50 pounds.
• Strong communication skills and willingness to learn product selling points.
• Ability to work in a fast-paced, crowded, and dynamic team environment.

Skills

• Collaborates: Works cooperatively with others to achieve shared objectives.
• Communicates Effectively: Listens attentively and provides timely, helpful information.
• Customer Focus: Builds solutions that meet customer expectations and brings issues to management. Gains knowledge of season ticket holders, partners, players, and vendors.
• Nimble Learning: Adapts quickly to new situations, learns from mistakes, and asks questions.
• Instills Trust: Follows through on commitments and maintains honesty.
• Values Differences: Contributes to an inclusive work climate and respects diverse perspectives.
• Aware of how attitude and performance impact customer satisfaction.
• Understands and adheres to the organization’s social media standards for workplace topics.

Pay

$16.00 per hour.

Schedule

Part-time role requiring flexibility to work extended hours, evenings, weekends, and holidays.

Work Environment & Physical Demands

• Operates in both warehouse and live event settings, including exposure to loud stadium noises and crowds.
• Must be able to lift and move boxes up to 50 pounds.
• Requires standing and walking for extended periods.
• Must adhere to all arena rules outlined in the employee handbook.