Retail Associate

Role and Responsibilities

• Proactively greet and welcome visitors, providing excellent customer service in the retail areas which include the Museum Store, Café, Audio Guide desk and Retail Carts on the Memorial.
• Cultivate a strong knowledge of products and brand storytelling to enhance visitor interactions and sales.
• Remain mobile and engaged with customers on the sales floor, ready to assist with product inquiries or needs.
• Encourage mission support by asking for donations.
• Ensure the store, café, and retail cart areas are clean, organized, and visually presentable to visitors.
• Foster a positive and professional work environment by collaborating with team members from across the organization.
• Uphold institutional policies and procedures while maintaining outstanding customer service.
• Accurately process transactions, including cash and credit card payments, following all financial and organizational policies.
• Assist with receiving deliveries, unpacking, organizing stock, ensuring timely replenishment, and performing inventory and cycle counts.
• Communicate any operational or customer service challenges promptly to management for resolution.

Qualifications/Requirements

• 1-3 years’ experience in retail store sales.
• Excellent customer/guest service skills.
• Highly responsible and reliable.
• Ability to work both as part of a productive team and independently.
• Work part-time, 16-29 hours per week.
• Work weekends and holidays.
• Wear a museum-issued uniform.
• Work both outdoors on the memorial and indoors at the museum in all weather.
• Stand for long hours.
• Be able to lift heavy boxes up to 40 lbs.