Retail Assistant Supervisor

Apply at: www.esgw.org/jobs

About the role

Required at times may be only “Supervisor in Charge” of entire facility. Responsible for assuring a high level of guest and donor service. Assists with supervision of retail and/or production activities to ensure that goals are met in production and sales. Ensure that Easterseals-Goodwill policies and procedures are uniformly enforced and followed.

Responsibilities

• May assist with staff meetings that improve communication, such as daily tool box talks and monthly department meetings
• Demonstrate superior guest service by handling guest transactions in a timely and courteous manner, and responding to guest complaints/concerns with a sense of urgency to see to their resolution
• Affirm that cash register, transaction, and cash handling procedures are strictly followed and enforced. Correct any register or transaction errors according to established procedures
• Acknowledge and greet guests who come within 10 feet
• Completes or delegates tasks, as required, to bring store into compliance with “guest service” standards
• Afford assistance with the follow-up of Store Visit Reports and/or assist in the completion of action plans
• Affords assistance in inventory control by performing rack rolling, maintenance, and stock rotation activities
• Affords assistance in the management of new purchased products for best possible return
• Affirms that retail display standards are met
• Completes administrative tasks, which include; accurate daily/weekly/monthly reporting; opening and closing procedures, cash management, and stock on hand reporting

Requirements

• Must be available to work evenings and weekends
• Requires standing, stooping, bending, or carrying for extended periods
• Requires moving 20-100 pounds by lifting, team lifting, or with mechanical assistance
• Requires tolerance to extreme changes in temperature and humidity
• Ability to move independently or with reasonable accommodation within the facility and community
• Applicant must be physically and mentally able to perform all requirements of the job

Qualifications

• High School/Equivalent
• 0-2 years previous experience

Skills

• Excellent customer service skills
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Knowledge of retail and/or production operations

Benefits

• Paid Time Off (PTO)
• 401(k) Retirement Plan + up to 4% contribution
• Tuition Assistance
• Flexible Spending + Health Savings Accounts
• 10% Discount on ESGW Services
• Employee Wellness Program
• 30% Discount at Goodwill Stores

Pay

Commensurate with experience

Schedule

Varies

Benefits

• Medical
• Vision
• Dental
• Voluntary Products

Company Information

• Easterseals-Goodwill is a 501(c)(3) nonprofit organization and is a qualifying employer for the Public Service Loan Forgiveness (“PSLF”) program.
• Contact your loan provider for more information.

Equal Opportunity Employer

Easterseals-Goodwill is an equal-opportunity employer and encourages all qualified applicants to apply. We are committed to maintaining a recruitment process that is fair and accessible to everyone. Our goal is to foster a workplace that values diverse perspectives and creates an environment where individuals from various backgrounds feel respected and supported. We do not discriminate based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetics, or veteran status, in accordance with applicable laws.