Retail Assistant Store Manager - Mishawaka, IN

At Consumer Cellular, we’re on a mission to be the most beloved wireless company in the nation, and that starts with our people. If you’re someone who believes work should feel meaningful, relationships should come before transactions, and service should feel human, you’ll fit right in here. As part of our retail team, you won’t just sell phones and plans—you’ll build relationships, guide guests with patience and expertise, and create moments that turn first-time visitors into lifelong customers. We’re expanding rapidly, bringing in-person support and personalized service to more communities than ever before, which means opportunity for leadership development, skill-building, and career progression.

About the role

The Retail Assistant Store Manager supports overall store effectiveness and delivers exceptional customer experience. This role partners closely with the Store Manager to help meet performance, sales, and customer satisfaction goals. Success requires excellent customer service skills, the ability to actively sell and meet or exceed individual performance expectations, support training efforts, and contribute to the development of team members. The Assistant Store Manager helps reinforce company standards, supports daily operations, and works with the Store Manager on performance and coaching needs.

Responsibilities

• Engage customers on the sales floor, assist with device setup, plan selection, and complete sales transactions to achieve individual and store sales goals.
• Support daily store operations in partnership with the Store Manager, ensuring company standards and processes are followed.
• Reinforce training, onboarding, and policy expectations through hands-on guidance and modeling best practices.
• Follow established procedures to support store operations during scheduled shifts, including when the Store Manager is not present.
• Partner with the Store Manager on team-related matters and escalate employee relations or policy concerns as appropriate.
• Complete opening and closing responsibilities, including register reconciliation and securing the store per company guidelines.
• Maintain store presentation standards, ensuring the sales floor, backroom, and customer areas remain clean, organized, and welcoming.
• Implement marketing and merchandising updates, including promotional materials, signage, device displays, and pricing changes.

Requirements

• High School Diploma required.
• 2+ years of retail experience required; wireless, specialty retail, or big box experience preferred.
• Strong communication skills, both verbal and written.
• Demonstrated ability to support training and guide team members.
• Solid business acumen and understanding of retail performance metrics.
• Self-motivated with the ability to work in a fast-paced environment.
• Flexible schedule, including weekends and occasional travel as needed.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing, and moving items. Requires the ability to move around the store, assist customers, and maneuver merchandise when necessary.

About Consumer Cellular

Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S.-based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI). Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest-growing privately held U.S. companies. Consumer Cellular phones, devices, and plans are available nationwide through company-owned neighborhood stores, online at ConsumerCellular.com, by telephone at (888) 345-5509, and at leading retailers including Walmart.

Pay

• Hourly wage: $22.25–$23.50/hour plus uncapped commission.
• Annual base salary range: $44,100–$57,750 (varies by location).
• Potential for shift differential, overtime, and bonus pay (eligibility subject to active employment and compliance with company policies at the time of payout).

Schedule

• Modified full-time: 30–39 hours per week, with most employees averaging approximately 35 hours per week.
• Consistent schedule with flexibility.

Benefits

• Medical insurance (98% company-paid for full-time employee-only coverage).
• Dental and Vision insurance (100% company-paid for full-time employee-only coverage).
• 401(k) company match of 100% up to 6% of your pay.
• Discounted Consumer Cellular wireless phone plan for employees.
• Paid Time Off (PTO) available following a 30-day waiting period (up to 40 hours accrued in the first year for hourly positions; up to 120 hours for salaried positions).
• 6 company-paid holidays plus 16 hours of floating holiday accrual per year.
• Flexible Spending Accounts (FSA) for health care and dependent care expenses.
• Life and AD&D insurance equal to 1x your annual earnings (100% company-paid).
• Long-Term Disability insurance (100% company-paid).
• Employee Assistance Program (100% company-paid).
• Education reimbursement.
• Employee rewards program.

Pre-employment background check and drug screen required.