Assistant Retail Store Manager
About the Role
This position leads the retail sales team to deliver exceptional customer service and meet sales objectives. It manages store operations, upholds merchandising standards, and optimizes inventory processes. The role also involves coaching staff and leveraging industry insights to drive business success.
Responsibilities
- Coach retail sales associates to meet sales targets and service metrics, fostering a culture of high performance and continuous improvement.
- Facilitate effective onboarding and ongoing development of new hires, ensuring they deliver an exceptional customer experience.
- Maintain visual merchandising standards, ensuring consistent store presentation and operational functionality of product demos.
- Partner with the Store Manager to coordinate staffing, scheduling, and resolving customer escalations efficiently.
- Implement operational procedures to enhance store efficiency, with a focus on inventory control and back-of-house organization.
- Lead inventory accuracy efforts through regular cycle counts and adherence to inventory management best practices.
- Analyze performance data to identify sales trends and opportunities for process optimization within the store environment.
- Provide expert knowledge on products and services, staying abreast of industry trends to inform and educate the sales team.
- Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s), and overtime as necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience—think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff—be enthusiastic learners, users, and advocates of our game-changing technology, products, and services, especially our digital tools and experiences.
- Win as a team—make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System—a way of working that brings more employee and customer feedback into the company by joining huddles, making callbacks, and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors, and our communities.
Requirements
- 5-7 years of relevant work experience.
Qualifications
- Bachelor’s Degree preferred, though Comcast may consider applicants with a combination of coursework and experience, or extensive related professional experience.
Skills
- Customer Experience (CX)
- Coaching
- Retail Sales
Pay
Illinois Pay Range: $18.44 - $30.79 per hour. Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.
Targeted Commission: $10.53. Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
Benefits
Comcast provides best-in-class benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most and should help you care for those who matter most. Benefits include an array of options, expert guidance, and always-on tools personalized to meet your needs—helping support you physically, financially, and emotionally through big milestones and everyday life.