Assistant Retail Store Manager

About the role

Goodwill Greater New York and Northern New Jersey (GWNYNJ) operates in accordance with the established hours of business and is properly staffed. Ensure that general conditions of the store meet high standards at all times. Control and minimize store expenses. Maintain a supply of cash and change sufficient to meet daily business needs. Ensure that the premises are at all times safe for customers and employees. Maintain excellent customer relations, including training employees to greet, thank, or converse with customers and donors, and monitor their performance. Schedule interviews, recommend hiring of store employees, conduct initial training, recurrent training, or training in new skills, policies, or procedures, assist store manager with employee performance evaluation and discussion, assist store manager to recommend raises for employees, enforce corporate personnel, loss prevention and operational policies and procedures, investigate and resolve employee complaints, grievances, or conflicts, ensure that employees accurately and properly record all hours worked, process, price, tag, hang, and display merchandise to maximize sales, recommend ways to increase sales, efficiency, develop and expand local donor base, establish and monitor sound cash-handling procedures consistent with company policy, prepare, review, approve, and/or submit sales reports, invoices, donor logs, cash reports, petty cash requests, etc. as required.

Responsibilities

• Operate in accordance with the established hours of business and is properly staffed
• Ensure that general conditions of the store meet high standards at all times
• Control and minimize store expenses
• Maintain a supply of cash and change sufficient to meet daily business needs
• Ensure that the premises are at all times safe for customers and employees
• Maintain excellent customer relations, including training employees to greet, thank, or converse with customers and donors, and monitor their performance
• Schedule interviews, recommend hiring of store employees
• Conduct initial training, recurrent training, or training in new skills, policies, or procedures
• Aid store manager with employee performance evaluation and discussion
• Aid store manager to recommend raises for employees
• Enforce corporate personnel, loss prevention and operational policies and procedures
• Investigate and resolve employee complaints, grievances, or conflicts
• Ensure that employees accurately and properly record all hours worked
• Process, price, tag, hang, and display merchandise to maximize sales
• Recommend ways to increase sales, efficiency
• Develop and expand local donor base
• Establish and monitor sound cash-handling procedures consistent with company policy
• Prepare, review, approve, and/or submit sales reports, invoices, donor logs, cash reports, petty cash requests, etc. as required

Requirements

• Some college preferred
• High school diploma, GED equivalency required, or its equivalent in courses of business or marketing
• Two (2) years of supervisory experience and two (2) years of retail experience
• Experience with supervision and training direct reports in all aspects of store operations
• Must be able to work flexible hours
• Outstanding organizational skills
• Ability to calculate amounts
• Working knowledge of computers and Microsoft Office applications

Qualifications

• Must be able to work flexible hours
• Outstanding organizational skills
• Ability to calculate amounts
• Working knowledge of computers and Microsoft Office applications

Skills

• Supervision and training direct reports in all aspects of store operations
• Flexible scheduling
• Customer service and interaction
• Financial management and record-keeping
• Microsoft Office applications

Benefits

• Generous time off policy
• Robust health benefits including medical, dental, vision, parental leaves, and company-sponsored life insurance
• Retailer retirement matching programs and contributions
• Transit and commuter benefits

Pay

TBD

Schedule

TBD