Retail Account Manager - Walmart

About the role

We're looking for an Account Manager to support a VP of Sales and help grow a portfolio of Walmart suppliers. This role involves overseeing day-to-day Walmart account operations, managing key operational processes, and supporting clients and suppliers through Walmart's complex ecosystem.

Responsibilities

• Operational Execution & Workload Management
• Oversee daily Walmart account operations, including issue identification, escalation, and resolution
• Manage key operational processes, such as sales recaps, cost changes, CO-OP programs, DSV, and import initiatives
• Prioritize competing business needs and coordinate cross-functional resources to ensure timely execution
• Monitor performance metrics and prepare reporting, recaps, and insights for client meetings, line reviews, and business updates
• Ensure compliance with Walmart execution standards, including planograms, pricing integrity, merchandising, and in-store execution
• Client & Supplier Management / Onboarding
• Serve as a key point of contact for clients, suppliers, and internal teams, supporting the VP of Sales in the day-to-day management of Walmart accounts
• Lead client onboarding and supplier Vendor Agreement processes, ensuring a smooth transition into Walmart's ecosystem
• Guide clients and suppliers through Walmart systems, processes, and best practices, serving as a trusted resource for operational questions and issue resolution
• Vendor & Item Management
• Create, set up, and maintain items within Walmart systems and online platforms, ensuring product data is accurate, compliant, and optimized for success
• Manage item costs, Brand IDs, attributes, and catalog integrity while maintaining data accuracy across Walmart and internal systems
• Identify and resolve item setup, maintenance, and system-related issues to minimize disruptions and support business objectives
• Oversee both domestic and import item programs, including operational processes such as QMS and Supplier Quotes
• Partner with clients, suppliers, and internal teams to ensure timely execution of item launches, updates, and ongoing maintenance
• Omni-Channel & eCommerce Support
• E-commerce initiatives and omni-channel execution across Walmart's digital and in-store platforms
• Ensure Walmart.com listings meet content quality standards and align with brand and retailer objectives
• Optimize product content, item visibility, and online performance to drive sales growth and improve the customer experience
• Reporting, Forecasting & Financial Support
• Maintain accurate program records and documentation to support account execution and business planning
• Analyze reporting and performance data to provide actionable insights and recommendations to clients and internal teams
• Support quoting activities, Template/PO file maintenance, CO-OP programs, and new item handoffs
• Develop and manage forecasts to support business planning and improve account performance

Qualifications

• 3–5+ years of experience in retail account management, vendor management, retail operations, or a related field
• Experience working with Walmart (corporate, vendor, or agency side) required
• Exposure to eCommerce, omni-channel operations, or product catalog management is a plus
• Experience working with forecasting, sales reporting, or business analytics preferred