Retail Account Manager - Denver

About the role

The Retail Account Manager (RAM) position covers the South Denver market. The center point is in or around Littleton, CO. The location may be subject to change based on business needs.

Responsibilities

• Ensure that Benefit offers the highest possible level of customer service by coaching and developing the team to deliver outstanding customer service.
• Promote feel good/fun environment for clients, store personnel, and employees.
• Maintain Yelp and Google ratings to ensure they average above a collective 4.0.
• Effectively plan and execute new product launches and corporate programs focusing on retail results.
• Create and execute in-store events to drive retail sales.
• Develop continuous strategies for retail sales growth, including identifying Benefit rank and adjusting strategies to increase rank and trend with or above the retail store environment and NPD National trend.
• Achieve Company initiatives (i.e., "A" Launches, Booster Strategy, etc.).
• Schedule and execute Sephora monthly training visits and utilize the Committed, Express Committed, or Blended training modules.
• Follow up with Sephora Store Operations to ensure gondola updates are completed within one week of the date driven by Benefit Global Merchandise Manager.
• Strategize with Store Directors for retail sales growth through conducting Brand Business Reviews.
• Recruit replacement and/or new counter personnel and Aestheticians. Reduce turnover while increasing productivity per person through training and supervision.
• Successfully identify, recruit, supervise, motivate, develop, and promote a team of store associates, aestheticians, makeup artists, and freelancers.
• Directly supervise AE personnel where applicable.
• Build relationships with local Market Cosmetology Schools to provide Ulta with a fresh stream of new Arch Expert recruits. Build relationships with District Managers, Prestige Managers, General Managers, and Salon Managers to engage them to drive Benefit Product and Service sales.
• Maintain ongoing monitoring, coaching, training, and motivation of the Benefit, Sephora, and/or Ulta personnel – reinforcement training in product lines, applications, selling technique, and in-store events.
• Ensure store and counter are properly merchandised for maximum visual exposure, focusing on permanent and promotional displays, towers, and end caps that are presentable, accessible, serviceable, and easily shoppable.
• Provide efficient feedback to appropriate Benefit personnel regarding the effectiveness of Benefit strategies, trainings, selling tools, and products.
• Identify areas of strength and weakness with both the business and people in each account. Formulate action plan to correct problems with specific goals and timetables.
• Oversee all budget and expenses related to the territory.
• Manage AE employee relations concerns such as worker’s compensation, leaves of absence, and performance by partnering with Human Resources and Regional Sales Manager for DS personnel.
• Manage and audit timekeeping/payroll procedures according to payroll timelines.
• Analyze and communicate all stock concerns to appropriate Department Store, Sephora, and/or Ulta personnel to ensure appropriate stock levels.
• Oversee all sanitation and hygiene standards according to State Board guidelines.
• Teach, coach, motivate, and develop selling personnel through approachable, effective communication.
• Effectively lead the organization through change and growth.

Qualifications

• Able to perform duties including, but not limited to the following:
• Work in a fragrance filled environment
• Employees have physical contact with clients/customers
• This position requires the final candidate to successfully pass an E-Verify check.
• Experience in retail sales and service (beauty industry and wholesale stores a plus) showing strong customer services skills
• Previous management experience with leading and coaching teams
• Strong attention to detail while simultaneously being capable of seeing the ‘whole picture’
• Flexible and amenable to changes in a fast-paced, high-growth environment. Must be able to multi-task while accommodating changing priorities
• Experience with negotiation and influencing at all levels, with ability to communicate with Counter Managers, Sephora cast members, and all appropriate Benefit team members including VP’s, Regionals, and SF Headquarters
• Flexibility to work nights, weekends and some holidays to meet business needs
• Experience with Microsoft Office skills, including PowerPoint, Word, Excel & Outlook
• Ability to travel as needed
• Must have proof of insurance, current and valid driver’s license, and reliable means of transportation
• Active Cosmetology or Aesthetician license in work state preferred. If not currently licensed, must obtain certification within the first year of employment (company-sponsored training provided).

Benefits

• Comprehensive health, dental and vision plans
• A 401(k) plan with employer matching
• Variety of paid time off programs
• Employee discount/perks
• Life insurance
• Disability insurance
• Flexible spending accounts

Pay

The target salary range for this position is $68,000 - $85,000. The actual salary offered will depend on a variety of factors, which may include, as applicable, years of relevant experience; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job.

Schedule

The Retail Account Manager (RAM) position is full-time.