Retail Account Manager

About the role

Be responsible for reviewing transaction requests and authorizations, processing transactions, and timely and accurate reconciliation of transactions. Maintain department processing standards in productivity and quality. Be responsible for tracking responses to client inquiries to inform the development of guides that enable swift resolution of recurring issues. Perform duties as assigned to improve business processes, the timing and quality of client transactions, and the level of support available. Work to learn and understand business processes and service requirements. Communicate either verbally or in writing with clients. Navigate through multiple systems daily.

Responsibilities

• Review and authorize transaction requests.
• Process transactions accurately and promptly.
• Reconcile transactions to ensure accuracy.
• Develop and maintain guides for swift resolution of recurring issues.
• Improve business processes and support levels.
• Communicate with clients via various means.
• Navigate through multiple systems daily.

Requirements

• 1-2+ years experience in Customer Support.
• Diploma or GED required.
• Inbound/Outbound Call Volume.
• Customer Escalation.

Qualifications

Diploma or GED required.

Skills

Customer Support, Computer Skills.

Benefits

Take advantage of a Blue Cross Blue Shield benefits package (Dental, vision, 401k). Join one of the largest financial employers in DMV. Enjoy the stability of working for a publicly traded business. Look forward to the opportunity to cross-train and chase internal promotions.

Pay and Benefits

The pay range for this position is $19.50 - $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave).

Schedule

This is a Contract to Hire position based out of Owings Mills, MD.

Location

Owings Mills, MD

Job Type

Contract to Hire

Application Deadline

Aug 4, 2026