Restoration Technician

Responsibilities

• Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
• Explains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor.
• Completes assigned water and fire mitigation jobs according to company processes while maintaining quality control on each job.
• Performs water damage repair to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction, and demolition as directed by supervisor.
• Performs fire and smoke mitigation duties including structural cleaning, soot and residue removal from various surfaces, content cleaning, and deodorization.
• Removes and disposes of fire-damaged or smoke-compromised building materials, including charred framing, drywall, and damaged insulation.
• Ensures equipment, supplies, vehicles, and products are properly handled.
• Reports any equipment malfunction and or damage to supervisor.
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary.
• Performs daily monitoring and tasks on assigned water and fire jobs to residential and/or commercial customers with urgency.
• Responsible for making daily adjustments to the drying plan based on meter readings.
• Resolves issues with customers, communicates customer issues, and daily job activities with supervisor and key company staff.
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies.

Requirements

• High school graduate or equivalent.
• Experience in the restoration or construction industry not required but preferred.
• Valid Driver’s License and satisfactory driving record.
• Good verbal and written communication skills.
• Good customer service skills.
• Experience with using mobile software to enter data.
• Can read and follow product label usage instructions (including specialized cleaning and chemical agents).
• Reports to work on time in a clean, complete uniform.
• Must be able to prioritize activities and meet deadlines.
• Must be able to work on call rotation.

Preferred Certifications

• WTR – Water Damage Restoration Technician
• ASD – Applied Structural Drying Technician
• FSRT – Fire and Smoke Damage Restoration Technician

Physical Demands and Working Conditions

• Must be prepared to move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Stand and walk for extended periods of time.
• Lifting, squatting, crawling, and crouching is required.
• Express or exchange ideas with others quickly, receive and act on detailed information given.
• For safety reasons, respirators (required during heavy demolition, insulation removal, and smoke/soot cleaning) must be able to properly seal to your face.
• Use visual acuity to perform detail-oriented activities (such as inspecting soot removal and structural damage).
• Be exposed to various inside and outside working conditions: environments with or without air conditioning and heating, along with environments containing smoke residue, dust, and non-toxic airborne particulates.

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance