Restoration Crew Chief

About the role

The Restoration Crew Chief prescribes, coordinates, controls, and performs work activities on restoration projects to successfully fulfill service needs and facilitate a positive customer experience. As the front-line representative of the SERVPRO® brand, the crew chief demonstrates to customers and clients the company’s Here to Help® commitment. As a valued SERVPRO® franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow. Training and development program available, which can include industry certifications. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened®!”

Responsibilities

• Coordinate, oversee, and perform restoration processes as scheduled and ensure quality control
• Manage the customer and client experience and overall project satisfaction
• Communicate clear expectations to restoration technicians and supervise their activities
• Thoroughly document restoration projects to support the services provided
• Coordinate and perform production processes as scheduled and ensure quality control; this is a labor‑intensive position
• Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers
• Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times
• Document a detailed and accurate job file to support the services provided
• Manage and control labor and consumable usage on assigned projects
• Manage assets by protecting and using equipment and materials properly
• Assist with hiring as well as coach and train restoration technicians

Requirements

• Effective written and oral communication with basic math and computer skills needed
• High school diploma/GED
• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
• Ability to sit/stand/walk for prolonged periods of time
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning products/chemicals
• Ability to travel locally and out of state when necessary
• Flexibility to work overtime and be on call
• Ability to successfully complete a background check subject to applicable law
• Valid driver’s license required
• IICRC certifications preferred
• Experience in cleaning/restoration preferred

Benefits

• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance

Pay

$18.00 - $22.00 per hour