Restoration Crew Chief

About the role

As a Restoration Supervisor at SERVPRO of Madison County, you will prescribe, coordinate, control, and perform work activities on restoration projects to successfully fulfill service needs and facilitate a positive customer experience. As the front-line representative of the SERVPRO® brand, you will demonstrate the company’s Here to Help® commitment to customers and clients. You will manage the customer experience, supervise restoration technicians, and ensure quality control in a labor-intensive position.

Responsibilities

• Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
• Communicate clear expectations to restoration technicians and supervise their activities.
• Coordinate and perform production processes as scheduled and ensure quality control.
• Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers; follow and oversee safe work practices and adherence to safety and risk management guidelines.
• Document a detailed and accurate job file to support the services provided.
• Manage and control labor and consumable usage on assigned projects.
• Manage assets by protecting and using equipment and materials properly.

Requirements

• Effective written and oral communication with basic math and computer skills.
• Experience in cleaning/restoration preferred.
• High school diploma/GED.
• IICRC certifications preferred.
• Valid driver’s license.
• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance.
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics).
• Ability to sit/stand/walk for prolonged periods of time.
• Ability to repetitively push/pull/lift/carry objects.
• Ability to work with/around cleaning products/chemicals.
• Ability to travel locally and out of state when necessary.
• Ability to successfully complete a background check subject to applicable law.

Benefits

• Bonus based on performance.
• Competitive salary.
• Dental insurance.
• Health insurance.
• Training & development, including industry certifications.
• Vision insurance.

Pay

Starts at $( )/hour based on experience, with possibility of overtime pay and increases based on merit.