Restaurant Supervisor- House of Blues Myrtle Beach

Job Summary
Live Nation Entertainment is the world's leading live entertainment company, comprising Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our businesses promote over 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries, connecting over 1,000 brands with 98 million fans. For more information, visit www.livenationentertainment.com.
This role is within Live Nation Concerts, where tours are born, artists come to life, and fans experience live music. We foster a fun and upbeat work culture with various perks and opportunities.

About the role

This role ensures a comfortable atmosphere in the room, manages staff performance, and assists with various tasks. The ideal candidate must have supervisory experience in high-volume environments and a strong understanding of state and federal liquor laws.

Responsibilities

• Ensure comfortable atmosphere in room (lighting, temperature, music volume, cleanliness-line of sight)
• Ensure standards are met regarding staff uniforms, quality of service/food, timeliness of food, guest relations
• Assist and support restaurant/Music Hall staff in any of their job functions as needed
• Conduct daily pre-shift in an upbeat and motivational manner
• Provide clear and specific communications to the staff
• Direct interaction with Server Trainers/Blues Buster and trainees
• Conduct 100% table visits
• Ensure service is up to HOB standards
• Assist Manager on Duty in programming “specials” into micros system
• Assist in perceiving and troubleshooting potential problems
• Assist in scheduling staff, voids/closing comps, liquor pulls, cutting staffing levels, checking out Blues Buster and bar staff at end of shift
• Greet all guests promptly and courteously in a professional manner
• Responsible for bank and adherence to HOB cash handling policy
• Assist in filling “change” requests from bartenders and servers
• Maintain HOB safety and sanitation standards
• Assist other employees and departments as needed
• Attend pre-shift meeting conducted by Manager on Duty prior to start of each shift
• Check ticket counts with box office before shift begins
• Perform daily liquor pulls for bar staff
• Log nightly sales and operational issues in Manager Log Book, either manually or online
• Maintain reservations
• Oversee parties/special events in the rooms

Requirements

• State or County Licensee or Certification Requirement/Responsible Alcohol Awareness Training Certification or Equivalent
• Ability to work late hours
• 3 years supervisory experience in high volume restaurant/music hall environment
• Working knowledge of restaurant operations
• Entry level knowledge of state, federal and local liquor laws, retail operations, computers (Microsoft Office- Word, Excel, Access and PowerPoint)
• Skill in leadership, guest relations, decision making and staff schedule maintenance
• Ability to engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate, diffuse possibly volatile situations with tact
• High School diploma
• Preferred: Point of Sales knowledge, preferably MICROS, Some college or college degree

Physical Demands/Working Environment

The position requires extended periods of prolonged standing and working on your feet. The working environment is fast-paced, loud, and stressful. Position requires adherence to HOB safety and sanitation standards.